Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading corporations across Europe. We pride ourselves on our bespoke approach, ensuring that our candidates find not just a position, but a career-defining opportunity within the world's most innovative sectors.

Job Overview

We are currently seeking a highly motivated professional for a Spanish Speaking Player Support Specialist position in Bulgaria within the high-octane world of Gaming & Esports. If you are passionate about gaming culture and seeking one of the top Spanish-speaking jobs in Europe, this is your chance to join a global powerhouse in the heart of Sofia.

Key Responsibilities

• Deliver world-class technical and account support to a global Gaming & Esports player base via chat, email, and social media.
• Represent major gaming brands with professionalism, troubleshooting complex player issues while maintaining a high standard of customer satisfaction.
• Collaborate with internal teams to escalate critical technical bugs and identify trends in player feedback to improve the overall gaming experience.
• Act as a primary linguistic ambassador, ensuring that all communications reflect the tone and community standards of the gaming titles we represent.
• Maintain deep knowledge of current industry trends, patch notes, and game mechanics to provide accurate and relevant guidance to players.
• Contribute to the vibrant office environment in Sofia by participating in team workshops and industry knowledge-sharing sessions.
• Strive to exceed daily and monthly performance metrics, directly influencing your monthly performance bonus potential.

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Professional proficiency in English to communicate within our diverse international team.
• A genuine passion for Gaming & Esports, with an understanding of online gaming ecosystems.
• Valid EU passport or eligibility to work in Bulgaria.
• Strong problem-solving skills and a proactive attitude toward learning new technical software.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within the Gaming & Esports sector
• And Much More...

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a vibrant, cost-effective, and culturally rich environment. Bulgaria offers a unique blend of historical charm and modern urban living, with Sofia serving as a thriving tech and gaming hub. Enjoy pleasant weather, picturesque mountain vistas, and a lively social scene that makes Bulgaria an ideal destination for international professionals.

We understand that moving abroad is a significant step, which is why our comprehensive relocation package ensures a seamless transition to life in Bulgaria. From local cuisine to the welcoming expat community, you will find that living in Bulgaria provides an exceptional quality of life. Start your journey in a Spanish Speaking Player Support Specialist position in Bulgaria and discover why so many professionals are calling this beautiful country home.

How to Apply

If you are ready to take your career to the next level within the Gaming & Esports industry, we invite you to apply today. Simply click the Apply Now button to submit your application and join the premier team at Mercier Consultancy Group. We look forward to reviewing your profile!