Romanian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions, helping professionals secure high-impact roles through our extensive network of premium jobs in Bulgaria and beyond.

Job Overview

We are currently seeking a motivated professional for a Romanian Speaking Customer Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a thriving team in the Customer Support Services industry, where you will provide high-quality assistance to an international client base while enjoying a vibrant expatriate lifestyle.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and live chat within the Customer Support Services sector.
• Resolve technical and general inquiries promptly, ensuring high levels of customer satisfaction and loyalty.
• Document all interactions accurately within our CRM systems to maintain high standards of data integrity.
• Collaborate with internal departments to address complex escalations and improve service delivery processes.
• Maintain in-depth knowledge of products and service guidelines to provide accurate, professional advice.
• Identify opportunities to improve the overall customer experience through proactive feedback and creative problem-solving.
• Represent our premium brand with professionalism and poise during every customer engagement.

Requirements

• Native or fluent Romanian (spoken and written) is mandatory for this role.
• Valid EU passport or right to work in Bulgaria.
• Excellent communication skills and a passion for the Customer Support Services industry.
• A proactive, problem-solving mindset and the ability to work in a fast-paced environment.
• Previous experience in a customer-facing or help-desk environment is highly advantageous for those seeking Romanian-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within our international BPO framework
• And Much More...

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern urban living, making it an ideal destination for professionals. Living in Bulgaria provides a fantastic climate, beautiful mountain landscapes, and a lively social scene, ensuring a high quality of life for those pursuing the Romanian Speaking Customer Support Specialist position in Bulgaria.

With our comprehensive, fully paid relocation package, moving to Bulgaria is seamless and stress-free. From the affordable and delicious local cuisine to the diverse cultural experiences, you will find that Bulgaria is a welcoming and vibrant home for expatriates. Explore the best jobs in Bulgaria and jumpstart your international career with us today.

How to Apply

Are you ready to take the next step in your career? Join a dynamic team and thrive in the Customer Support Services industry. Please click "Apply Now" to submit your CV and our recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps.

Sincerely,
The Recruitment Team
Mercier Consultancy Group