Romanian Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading global brands. We specialize in facilitating seamless career transitions, ensuring that our candidates secure the most prestigious Romanian-speaking jobs available in the European market today.

Job Overview

We are thrilled to offer an exciting opportunity for a Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria. This role is perfect for a fitness enthusiast who is passionate about technology, wellness, and delivering exceptional customer experiences within the booming fitness and wellness industry.

Key Responsibilities

• Provide high-quality technical and product support to Fitbit users across the Romanian market.
• Assist customers with the setup, troubleshooting, and synchronization of wearable fitness technology.
• Promote wellness initiatives by educating users on how to maximize their activity tracking and health goals.
• Maintain a professional, empathetic, and encouraging tone to inspire customers on their personal fitness journeys.
• Resolve incoming inquiries via phone, email, and chat with a focus on first-contact resolution.
• Collaborate with international teams to identify trends in user feedback and improve fitness hardware performance.
• Ensure all support documentation is accurately recorded in line with industry standards.

Requirements

• Native or fluent Romanian (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for employment in Bulgaria.
• Strong passion for the fitness and wellness industry and wearable technology.
• Excellent communication skills with a customer-centric approach.
• Previous experience in customer service or a related technical support field.
• Commitment to relocating to Sofia for this on-site Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on Fitbit products and wellness ecosystems.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to simplify your move.
• Attractive Monthly Performance Bonus based on your commitment to service excellence.
• Dynamic work environment within one of the most sought-after jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of historical charm and modern urban energy, making it a fantastic destination for professionals seeking new adventures. As you explore the vibrant culture and enjoy the mild, beautiful climate, you will quickly understand why so many international candidates choose Bulgaria as their new home. The city provides a high quality of life with endless opportunities for recreation and growth.

Relocating to Bulgaria is a seamless experience, supported by our comprehensive relocation package. From the local culinary delights to the friendly community and affordable cost of living, you will find that living and working in Bulgaria is both rewarding and refreshing. Join us in this thriving hub and build your career in one of the most exciting and fast-growing environments in Europe.

How to Apply

If you are ready to take the next step in your career and join a global leader in the fitness industry, click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you secure this incredible opportunity.