Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading corporations across Europe. As a trusted leader in the recruitment and BPO sector, we specialize in sourcing high-caliber professionals for the most sought-after jobs in Bulgaria and beyond.

Job Overview

We are currently seeking a dedicated individual to fill the Portuguese Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication expert who thrives in a fast-paced Customer Support Services environment and is eager to jumpstart their international career in the heart of Europe.

Key Responsibilities

• Deliver exceptional service to Portuguese-speaking clients through phone, email, and live chat channels.
• Resolve complex customer inquiries and technical issues within the Customer Support Services sector with efficiency and professionalism.
• Maintain a high level of customer satisfaction by providing personalized and accurate solutions.
• Document customer interactions meticulously in our internal CRM systems to ensure high-quality service tracking.
• Collaborate with international teams to share best practices and improve overall customer support processes.
• Stay updated on product knowledge and service policies to provide expert guidance to our client base.
• Contribute to the success of the team by consistently meeting key performance indicators (KPIs).

Requirements

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English to collaborate within our international corporate structure.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Excellent communication and problem-solving skills, with a passion for helping others.
• Ability to work on-site in Sofia, Bulgaria, as part of our dynamic, international team.
• A positive, service-oriented mindset and the ability to adapt to a changing business landscape.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in your new role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those relocating for these Portuguese-speaking jobs.
• Monthly Performance Bonus rewarding your hard work and dedication.
• Exceptional career growth opportunities within our expanding network of jobs in Bulgaria.
• And Much More, including team-building events and a vibrant international work culture.

Life in Bulgaria

Choosing to take one of our many Portuguese-speaking jobs in Bulgaria means choosing a life of adventure and cultural richness. Bulgaria offers a stunning landscape ranging from the Balkan mountains to the sunny Black Sea coast, all complemented by a pleasant climate and an incredibly welcoming local culture. As a hub for international business, Bulgaria has become a premier destination for professionals seeking to advance their careers while enjoying a high standard of living at a very attractive cost.

Beyond the workplace, life in Bulgaria is defined by its vibrant culinary scene, historic landmarks, and a modern, expatriate-friendly lifestyle. We make your transition seamless with our full relocation support, ensuring that you feel at home the moment you arrive. Joining the Portuguese Speaking Customer Support Specialist position in Bulgaria is more than just a job; it is an opportunity to immerse yourself in one of Europe's most exciting and rapidly growing economies.

How to Apply

If you are ready to take the next step in your career and join our elite international team, we encourage you to click Apply Now. Mercier Consultancy Group is committed to finding the perfect match for your skills, and we look forward to reviewing your application for this exciting opportunity.