Portuguese Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. With an unwavering commitment to excellence, we facilitate high-impact career opportunities for professionals seeking dynamic roles across Europe.

Job Overview

We are currently scouting for a talented individual to fill a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is a perfect fit for a client-focused professional looking to advance their career within the thriving Customer Support Services industry while enjoying a premier relocation experience.

Key Responsibilities

• Provide high-quality technical and functional support to Portuguese-speaking clients via phone, email, and live chat.
• Analyze complex customer queries and provide effective, solutions-oriented resolutions in a fast-paced Customer Support Services environment.
• Maintain a high level of customer satisfaction through professional, empathetic, and efficient communication.
• Collaborate with cross-functional teams to escalate and resolve technical issues, ensuring a seamless user experience.
• Accurately document customer interactions and case details within the company’s internal CRM system.
• Participate in ongoing training to stay updated on the latest service protocols and product enhancements.
• Contribute to team goals by meeting and exceeding established performance metrics and KPIs.

Requirements

• Native or fluent Portuguese (spoken and written) skills are essential for this role.
• Valid EU passport or right to work in Bulgaria is mandatory.
• Excellent problem-solving abilities with a passion for delivering superior Customer Support Services.
• Strong proficiency in English to collaborate within our diverse, international office environment.
• Prior experience in a client-facing or support role is considered a significant advantage.
• Ability to thrive in a vibrant office environment as part of a dedicated team.

What We Offer

• Competitive Monthly Salary package aligned with the industry standard.
• Comprehensive, Fully Paid Training program upon commencement.
• Premium Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation.
• Attractive Monthly Performance Bonus based on individual and team achievements.
• A fantastic opportunity to join one of the many prestigious Portuguese-speaking jobs currently available in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing to accept one of our many Jobs in Bulgaria means choosing a lifestyle that balances professional growth with rich cultural experiences. Bulgaria offers a stunning landscape ranging from mountain ski resorts to beautiful Black Sea coastlines, ensuring there is always something new to explore. Living in Bulgaria provides a high quality of life with a welcoming climate and a vibrant social scene that attracts talent from across the globe.

Beyond the professional appeal, Bulgaria is famous for its delicious cuisine, affordable cost of living, and deep historical heritage. When you secure a Portuguese Speaking Solutions Consultant position in Bulgaria through us, you are not just getting a job; you are beginning an exciting new chapter in one of Europe’s most up-and-coming destinations. Join the thousands of professionals who have found their second home in beautiful Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a flourishing city, we invite you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your profile. We look forward to helping you embark on this exciting journey.