Portuguese Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions, ensuring our candidates find prestigious, career-defining roles such as this Portuguese Speaking iRobot Support Specialist position in Bulgaria.

Job Overview

We are currently sourcing exceptional talent for a high-profile Portuguese Speaking iRobot Support Specialist position in Bulgaria within the innovative consumer electronics sector. This is a unique opportunity to provide premium technical support for market-leading robotics and smart home technology while enjoying a comprehensive relocation package in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Deliver elite technical support to Portuguese-speaking customers regarding advanced consumer electronics, specifically iRobot smart home solutions.
• Troubleshoot connectivity, hardware, and software issues for automated home devices with precision and care.
• Maintain high customer satisfaction scores by offering efficient, professional, and empathetic communication.
• Stay updated on the latest consumer electronics developments and smart home technology trends to better assist our diverse user base.
• Document all technical queries and resolutions accurately in the CRM system to ensure seamless service standards.
• Contribute to the success of our Sofia-based hub, one of the most sought-after jobs in Bulgaria, by meeting all quality and performance KPIs.
• Act as a brand ambassador for iRobot, ensuring a premium experience for every interaction.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine interest in the consumer electronics industry.
• Excellent communication skills with a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria, for this on-site Portuguese-speaking jobs opportunity.
• Previous experience in technical support or consumer electronics customer service is highly advantageous.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Career development within the consumer electronics sector.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the destination of choice for international professionals seeking exciting jobs in Bulgaria. With its stunning mix of historic architecture and a modern, burgeoning tech scene, Bulgaria offers a rich cultural experience, a mild climate, and an incredibly affordable cost of living compared to the rest of Europe.

By joining our team, you gain access to an excellent quality of life in Bulgaria, known for its friendly community and vibrant dining culture. Take advantage of our fully paid relocation package and start your new chapter in Bulgaria, where you can grow your career while exploring a country at the heart of the Balkans.

How to Apply

If you are ready to advance your career with one of the most exciting Portuguese-speaking jobs on the market, we invite you to click Apply Now to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing your potential within this role.