Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career opportunities that define success in the modern workforce.

Job Overview

We are currently searching for a dedicated professional to join our team in a Portuguese Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to advance your career within the Customer Support Services industry while enjoying a seamless international transition to one of Europe's most vibrant hubs.

Key Responsibilities

• Provide high-quality technical and functional support to Portuguese-speaking clients via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by resolving inquiries with empathy, efficiency, and professionalism.
• Identify, document, and escalate complex technical issues to the appropriate internal departments.
• Ensure all service-level agreements (SLAs) are met while delivering a personalized customer experience.
• Collaborate with international team members to share best practices and improve service delivery processes.
• Contribute to a positive, high-performing environment as a key member of our global support operations.
• Maintain accurate records of customer interactions within our CRM systems.

Requirements

• Native or fluent Portuguese (spoken and written) skills are mandatory for this role.
• Professional proficiency in English to communicate effectively within our international office.
• Proven experience or a strong passion for a career in the Customer Support Services industry.
• Excellent problem-solving abilities and a customer-centric mindset.
• Valid EU passport (mandatory for employment in Bulgaria).
• Willingness to relocate on-site to Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary package.
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Vibrant international work environment with career growth potential.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the top destination for Portuguese-speaking jobs due to its dynamic culture, stunning architecture, and high quality of life. Bulgaria offers a perfect mix of historical charm and modern European amenities, with a climate that provides four distinct, beautiful seasons. Living in Bulgaria means enjoying a lower cost of living while being part of a thriving, international community that welcomes professionals from across the globe.

With our inclusive relocation package, transitioning to your new home in Bulgaria is stress-free. Whether you are exploring the delicious local cuisine, hiking in the nearby Vitosha mountain, or enjoying the lively nightlife of Sofia, you will find that the lifestyle in Bulgaria is incredibly rewarding. Secure one of the premier Portuguese-speaking jobs in Europe and start your adventure in the heart of the Balkans today.

How to Apply

If you are ready to take the next step in your career with this Portuguese Speaking Customer Support Specialist position in Bulgaria, we invite you to click 'Apply Now' to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you land one of the most exciting jobs in Bulgaria.