Norwegian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions, ensuring that every professional placement aligns perfectly with both the candidate's career trajectory and our clients' operational excellence.

Job Overview

We are currently sourcing exceptional candidates for a Norwegian Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for professionals seeking international growth, as we are actively filling this Norwegian Speaking Customer Support Specialist position in Bulgaria for a prestigious global client in the Customer Support Services industry.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and live chat, ensuring high levels of satisfaction within the Customer Support Services industry.
• Resolve complex inquiries from Norwegian-speaking clients with professionalism and efficiency.
• Maintain accurate records of customer interactions within our internal CRM systems.
• Collaborate with cross-functional teams to escalate and resolve technical or billing issues promptly.
• Contribute to the continuous improvement of service protocols to enhance the overall customer experience.
• Achieve individual and team-based KPIs and performance targets as defined by the Customer Support Services department.
• Represent our clients' brands with excellence by adhering to quality assurance guidelines and tone-of-voice standards.

Requirements

• Native or fluent Norwegian (spoken and written) is mandatory for this role.
• Proven experience in a professional environment, ideally within Customer Support Services.
• Strong proficiency in English to collaborate with an international team.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication and problem-solving skills, with a passion for helping others.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Attractive Monthly Performance Bonus based on your individual contribution.
• Dynamic, multicultural work environment and career advancement opportunities.
• Access to one of the most sought-after Norwegian-speaking jobs in Europe.

Life in Bulgaria

Bulgaria is a hidden gem in Southeastern Europe, offering a vibrant lifestyle, a rich historical tapestry, and a climate that boasts four distinct, beautiful seasons. Many professionals seeking jobs in Bulgaria find themselves drawn to the bustling capital, Sofia, which serves as a thriving hub for technology, culture, and social activity, making it an ideal destination for those seeking a high quality of life.

Beyond the professional benefits, the cost of living in Bulgaria is incredibly attractive, allowing you to enjoy a high standard of living. When you relocate to Bulgaria, you will discover world-class dining, friendly local communities, and breathtaking natural scenery. Join the many expatriates who have found a rewarding home in Bulgaria and kickstart your career with us today.

How to Apply

Are you ready to take the next step in your career with a leading firm? We invite you to apply now and join the many professionals who have secured rewarding Norwegian-speaking jobs through our recruitment team. Please submit your application today, and a representative from Mercier Consultancy Group will reach out to discuss your profile. We look forward to hearing from you.