French Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach, specializing in high-growth sectors and facilitating seamless international career transitions for our candidates.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique opportunity to join a fast-paced environment within the thriving global Gaming & Esports industry, where your language skills and operational expertise will directly impact the player experience.

Key Responsibilities

• Manage and resolve complex account-related queries from French-speaking gamers with efficiency and precision.
• Monitor and analyze in-game activity to ensure compliance with integrity policies and community guidelines.
• Collaborate with cross-functional teams to troubleshoot technical issues prevalent in the Gaming & Esports ecosystem.
• Maintain high quality and service standards in a back-office environment, ensuring player satisfaction.
• Utilize internal CRM tools to track, categorize, and report on emerging trends within the gaming community.
• Contribute to the ongoing refinement of support protocols to better serve the dynamic needs of the gaming market.
• Participate in ongoing training sessions to stay updated on the latest gaming trends, titles, and platform updates.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Deep-rooted passion for the Gaming & Esports industry and its digital culture.
• Exceptional analytical skills and attention to detail.
• Professional proficiency in English for internal communication.
• Previous experience in a customer support, back-office, or gaming-related role is considered a distinct advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Attractive Monthly Performance Bonus
• Opportunity to build a career in one of the most sought-after French-speaking jobs in Europe.
• A vibrant, multicultural working environment in a modern office space.

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of history, modern urban life, and stunning natural landscapes. As one of the fastest-growing tech hubs in Europe, Bulgaria provides an excellent quality of life at a manageable cost of living, making it the perfect backdrop for international professionals. With a Mediterranean-influenced climate and a bustling cultural scene, you will find that life in Bulgaria is both exciting and welcoming for expatriates.

Our comprehensive relocation package ensures that your transition to the French Speaking Back Office Gaming Support Specialist position in Bulgaria is seamless. Whether you are enjoying the local culinary delights or exploring the diverse terrain, Bulgaria offers a unique experience for those seeking new career heights among the many available Jobs in Bulgaria.

How to Apply

If you are ready to elevate your career within the Gaming & Esports sector and take on this exciting challenge, we encourage you to click 'Apply Now' to submit your application. Join our network at Mercier Consultancy Group and start your new chapter today.