Finnish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. We specialize in identifying exceptional professionals for the fast-paced Customer Support Services industry, ensuring excellence in every placement we facilitate across Europe.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an outstanding opportunity to advance your career in the Customer Support Services sector while enjoying a comprehensive relocation package designed to make your transition to one of the most sought-after jobs in Bulgaria seamless and rewarding.

Key Responsibilities

• Act as the primary point of contact for Finnish-speaking clients within the Customer Support Services industry.
• Provide expert, consultative solutions to address complex customer inquiries via phone, email, and live chat.
• Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service.
• Document all interactions accurately within the CRM to ensure a seamless service history.
• Collaborate with internal teams to identify trends and improve service delivery standards.
• Meet and exceed performance indicators as outlined by the department leadership.
• Uphold the premium brand standards expected in this Finnish-speaking jobs environment.

Requirements

• Native or fluent Finnish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English for international communication within the workplace.
• Previous experience in the Customer Support Services industry is highly preferred.
• A proactive attitude towards problem-solving and a passion for customer excellence.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development and professional growth opportunities
• A vibrant, multicultural working environment in the heart of Sofia

Life in Bulgaria

Choosing one of our Finnish-speaking jobs in Bulgaria means embracing a life of rich culture, history, and a pleasant Mediterranean-influenced climate. Bulgaria is rapidly becoming a hub for international talent, offering a perfect blend of modern European urban living and stunning natural landscapes that make life in Bulgaria truly unique.

As you settle into your new Finnish Speaking Solutions Consultant position in Bulgaria, you will discover that the country offers an exceptional quality of life with an affordable cost of living. Whether you are enjoying the local cuisine in the heart of Sofia or exploring the diverse regions of Bulgaria, you will find that the professional and personal opportunities in Bulgaria are second to none.

How to Apply

If you are ready to take the next step in your career with a premium firm, we invite you to apply now and join our growing team. Your journey to a new professional chapter starts here at Mercier Consultancy Group.