Czech Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in delivering bespoke recruitment solutions within the Customer Support Services sector, ensuring that professionals find roles that elevate their careers while supporting global business excellence.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Customer Service Specialist position in Bulgaria to join our client's world-class support team. This is a unique opportunity to advance your career by joining one of the most exciting Czech-speaking jobs in the region, offering a perfect blend of professional growth and an exceptional expatriate experience.

Key Responsibilities

• Provide high-quality support to Czech-speaking clients via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by resolving inquiries with empathy and efficiency.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with international teams to optimize support processes and ensure brand satisfaction.
• Identify recurring customer trends and provide proactive feedback to improve service levels.
• Achieve monthly KPIs and quality assurance targets to earn your performance-based incentives.
• Act as a brand ambassador, ensuring a premium experience for every client you assist.

Requirements

• Native or fluent Czech (spoken and written).
• Professional proficiency in English to communicate within our diverse international team.
• Valid EU passport (mandatory).
• Previous experience in Customer Support Services is considered a strong advantage.
• Strong problem-solving skills and a passion for helping others.
• Ability to relocate to Sofia, Bulgaria, and contribute to one of the most sought-after Czech-speaking jobs in the region.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Modern office environment with state-of-the-art facilities.
• Dynamic career progression opportunities within the Customer Support Services sector.

Life in Bulgaria

Living in Bulgaria offers an incredible quality of life, combining historic charm with a modern, vibrant expatriate community. When searching for jobs in Bulgaria, you will discover a country famous for its stunning mountain ranges, golden beaches, and a pleasant climate that allows for year-round exploration. Bulgaria is truly an up-and-coming destination for professionals looking to build an international career in a welcoming environment.

Beyond the career potential of a Czech Speaking Customer Service Specialist position in Bulgaria, you will enjoy a low cost of living, exquisite local cuisine, and a rich cultural heritage. Our comprehensive relocation package ensures your transition to Bulgaria is seamless, allowing you to settle in and enjoy all that this beautiful, rapidly growing hub has to offer.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to apply now. Join our successful team and discover why this is one of the premier Czech-speaking jobs available today. We look forward to receiving your application and assisting you on your journey to Bulgaria.

Best regards,
The Recruitment Team at Mercier Consultancy Group