Serbian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities that define professional growth and foster long-term success for our candidates.

Job Overview

We are currently seeking an articulate and dedicated professional for a Serbian Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to excel within the high-growth customer support services industry while enjoying a comprehensive, fully-paid relocation package to vibrant Sofia.

Key Responsibilities

• Provide high-quality support to clients via phone, email, and chat, ensuring excellence within the customer support services sector.
• Maintain a deep understanding of product features to deliver accurate information in Serbian to our diverse user base.
• Efficiently resolve customer inquiries and technical issues, upholding the company’s reputation for stellar service standards.
• Document all interactions meticulously in our CRM systems to track performance and quality metrics.
• Collaborate with cross-functional teams to escalate complex cases and contribute to continuous improvement initiatives.
• Consistently achieve individual and team targets to qualify for our generous monthly performance bonus scheme.
• Foster positive, long-term relationships with clients through proactive communication and empathy.

Requirements

• Native or fluent Serbian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment processing).
• Previous experience in customer support services or a similar client-facing environment is highly desirable.
• Professional command of the English language to facilitate international office communication.
• Strong problem-solving skills and a solution-oriented mindset.
• Commitment to relocating for this Serbian Speaking Customer Service Agent position in Bulgaria.

What We Offer

• Competitive Monthly Salary reflective of your expertise.
• Fully Paid Training to ensure you thrive in your new role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to simplify your move to Bulgaria.
• Attractive Monthly Performance Bonus based on your commitment to quality.
• The opportunity to join a diverse community of professionals finding success through jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many Serbian-speaking jobs in Bulgaria means stepping into a country with a rich cultural history and a rapidly evolving modern landscape. Bulgaria offers an incredible climate, stunning mountain ranges, and a cost of living that allows for a truly premium lifestyle, making it one of the most attractive destinations for expatriates in Europe.

Beyond the professional appeal, life in Bulgaria is defined by its vibrant social scene and culinary delights. Whether you are exploring the historical landmarks of Sofia or enjoying the nightlife, moving to Bulgaria is a life-changing adventure. With Mercier Consultancy Group facilitating your relocation, you can focus on building your career in a supportive, thriving, and affordable environment.

How to Apply

If you are ready to take the next step in your career and join the growing team of professionals securing the best jobs in Bulgaria, we invite you to submit your CV today. Click Apply Now to start your journey with Mercier Consultancy Group. We look forward to hearing from you!