Russian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in bridging top-tier talent with world-class opportunities across Europe. We specialize in high-end recruitment for the Customer Support Services industry, ensuring our candidates find long-term success in dynamic, multinational environments.

Job Overview

We are currently sourcing exceptional talent for a Russian Speaking Customer Support Specialist position in Bulgaria. This role is an ideal gateway for those seeking exciting jobs in Bulgaria, offering a unique opportunity to grow within a fast-paced Customer Support Services environment while enjoying a premium relocation package.

Key Responsibilities

• Provide high-quality assistance to clients via phone, email, and live chat within the Customer Support Services sector.
• Represent our client's brand with professionalism and cultural sensitivity in all Russian-language interactions.
• Troubleshoot and resolve customer inquiries effectively to ensure high satisfaction rates.
• Maintain accurate records of customer interactions in the CRM system to support continuous improvement.
• Collaborate with international teams to share feedback and improve existing service processes.
• Stay updated on product knowledge to provide accurate and relevant technical support.
• Consistently meet performance KPIs and quality standards to qualify for the Monthly Performance Bonus.

Requirements

• Native or fluent Russian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our multinational office.
• Strong communication skills and a passion for building relationships in the Customer Support Services field.
• A positive, problem-solving mindset and the ability to adapt to a fast-paced office environment.
• Previous experience in similar Russian-speaking jobs is considered a strong advantage.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia.
• Monthly Performance Bonus for consistently high-quality service delivery.
• International career advancement opportunities in one of the leading hubs for jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Sofia is an vibrant, historic city that offers an exceptional quality of life, perfectly blending rich Balkan culture with modern European amenities. As you settle into your new Russian Speaking Customer Support Specialist position in Bulgaria, you will discover that Bulgaria offers a beautiful climate, picturesque landscapes, and a cost of living that allows for a truly comfortable lifestyle.

The expat community in Bulgaria is thriving, making it incredibly easy to network and socialize. Between the local culinary experiences, affordable leisure activities, and the ease of travel within Bulgaria, you will find that relocating here is a life-changing decision. Join the ranks of professionals thriving in top-tier Russian-speaking jobs in this beautiful country.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a flourishing European hub, we encourage you to Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your journey in Bulgaria. Professional regards, The Recruitment Team at Mercier Consultancy Group.