Turkish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As a trusted partner in the BPO and professional services sector, we are dedicated to curating exclusive career opportunities for multilingual professionals seeking to elevate their careers in dynamic, international environments.

Job Overview

We are currently seeking a motivated professional for the Turkish Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a perfect match for those passionate about the Gaming & Esports industry, offering the chance to support high-growth gaming platforms while enjoying the vibrant culture of Sofia, one of the top hubs for jobs in Bulgaria.

Key Responsibilities

• Provide back-office support for Turkish-speaking players, ensuring seamless communication within our gaming ecosystems.
• Monitor and analyze player interactions to ensure compliance with Gaming & Esports industry standards.
• Assist in resolving complex account inquiries, focusing on high-quality service and player retention.
• Collaborate with international teams to optimize workflows for various gaming products and platforms.
• Translate and localize essential gaming content and internal support documentation for the Turkish market.
• Stay updated with the latest trends in the Gaming & Esports world to offer informed and expert assistance.
• Maintain detailed reports and database records regarding player activity and platform performance.

Requirements

• Native or fluent Turkish (spoken and written) is mandatory for this role.
• Strong command of the English language for professional internal communications.
• Proven passion for the Gaming & Esports industry with a basic understanding of current gaming market dynamics.
• Previous experience in back-office support or customer service is highly advantageous for this Turkish-speaking job.
• Excellent analytical skills, a detail-oriented mindset, and the ability to work effectively in an on-site office environment.
• Valid EU passport or a permit that allows you to work legally in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Gaming & Esports sector.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition to Sofia.
• Lucrative Monthly Performance Bonus based on individual and team KPIs.
• Vibrant workplace culture with ongoing professional development opportunities.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means immersing yourself in a country with a rich history, stunning natural beauty, and a rapidly expanding international community. Bulgaria offers a perfect blend of modern European urban living and breathtaking landscapes, from the vibrant nightlife of Sofia to the scenic mountain ranges and coastal gems. With its pleasant weather and affordable cost of living, you will find that living in Bulgaria provides an exceptional quality of life.

Relocating to Bulgaria for your new career path is made seamless by our comprehensive support package. You will find that Bulgaria is a welcoming host for expatriates, offering incredible local cuisine, a friendly social scene, and a stable environment. Whether you are exploring historical sites or enjoying the local tech hubs, Bulgaria is an incredible place to build your future, and this Turkish Speaking Back Office Gaming Support Specialist position in Bulgaria is the ideal gateway.

How to Apply

If you are ready to take the next step in your career and join the thriving gaming industry, we invite you to submit your application today. Please click "Apply Now" to start your journey with Mercier Consultancy Group. We look forward to reviewing your profile and helping you secure this exciting role in Sofia.