French Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global bridge, connecting top-tier talent with world-class enterprises. As a primary authority in European recruitment solutions and business process outsourcing, we are dedicated to securing high-impact positions for skilled professionals within the thriving economic landscape of Bulgaria.

Job Overview

We are currently opening doors for France-based candidates who are eager to embark on an international career move. This opening for a French Speaking Customer Support Specialist based in Sofia offers a seamless transition, including full relocation assistance, for those looking to advance their expertise in the fast-paced Customer Support Services sector in Bulgaria.

Key Responsibilities

• Manage diverse customer requests across multiple digital channels with fluency in French.
• Address and resolve client inquiries effectively, utilizing your communication skills via telephone, email, and chat.
• Ensure customer success by consistently achieving key performance indicators and high satisfaction ratings.
• Maintain detailed records of every interaction within our CRM database to uphold operational excellence.
• Participate in team-wide knowledge sharing to help refine internal processes and service workflows.
• Keep pace with product developments to offer precise technical guidance to our users.
• Strictly adhere to corporate data privacy standards during all client communications.

Requirements

• Full proficiency in French, both written and verbal, is an absolute necessity.
• Hold a valid EU passport or have the legal right to work in Bulgaria.
• Previous experience in customer-facing roles within the service industry is a strong asset.
• Ability to maintain focus and deliver results in a dynamic, high-volume environment.
• Strong commitment to delivering high-quality customer experiences and cross-cultural communication.
• Willingness to be based on-site at our contemporary office headquarters in Sofia.

What We Offer

• An attractive monthly remuneration package.
• Comprehensive professional onboarding to guarantee your success in your new role.
• Extensive health insurance coverage for your peace of mind.
• Full, end-to-end relocation support, including your flight, initial hotel lodging, and transit from the airport.
• Performance-based financial incentives to reward your professional achievements.
• Clear pathways for long-term career advancement and internal growth.
• Engagement in a bustling international community with regular social events.

Life in Bulgaria

Sofia has emerged as a premier hub for professionals seeking international opportunities. It offers an ideal combination of historic architecture and a modern urban lifestyle. Living in Bulgaria is characterized by a favorable cost of living, a welcoming atmosphere for expats, and a pleasant climate, making your relocation process smooth and enjoyable.

Whether you enjoy the mountain views provided by Vitosha or the vibrant cafe culture of the downtown districts, your relocation to Bulgaria will be both professionally rewarding and personally enriching. Join us in Sofia to experience a flourishing economy that embraces global talent and provides the foundation for a prosperous career.

How to Apply

If you are ready to secure a position as a French Speaking Customer Support Specialist in Bulgaria, Mercier Consultancy Group is your partner for success. Select the "Apply Now" link to provide your details, and our recruitment team will reach out to facilitate your transition and career growth in Bulgaria.