French Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we specialize in placing exceptional professionals in career-defining roles across the vibrant landscape of jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional to join our team in Sofia for a French Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a native or fluent French speaker looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international relocation.

Key Responsibilities

• Deliver exceptional omnichannel support to French-speaking clients within the Customer Support Services sector.
• Resolve complex inquiries via phone, email, and live chat with professionalism and empathy.
• Maintain high levels of customer satisfaction by consistently meeting performance KPIs.
• Document customer interactions accurately in our internal CRM systems to ensure high-quality service standards.
• Collaborate with international teams to share industry best practices and improve service workflows.
• Stay updated on product knowledge to provide accurate and relevant technical or administrative assistance.
• Ensure compliance with company data protection policies during all customer interactions.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Passion for high-quality customer experience and cultural intelligence.
• Availability to work on-site in our modern Sofia office facilities.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Professional Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (including flight, airport transfer, and initial hotel accommodation).
• Attractive Monthly Performance Bonus based on your individual targets.
• Continuous career development and internal promotion opportunities.
• Access to our vibrant international community and social networking events.

Life in Bulgaria

Sofia is rapidly becoming a top destination for those seeking French-speaking jobs in Europe, offering a perfect blend of rich history and modern metropolitan living. Bulgaria provides an excellent quality of life, featuring a Mediterranean-influenced climate, affordable cost of living, and a welcoming expat community that makes settling in remarkably easy.

From the stunning Vitosha Mountain backdrop to the bustling cafes in the city center, life in Bulgaria is both exciting and culturally enriching. By joining us in Sofia, you will experience the unique culinary scene and vibrant nightlife of Bulgaria while building a stable future in a thriving economy that truly values international talent.

How to Apply

Are you ready to take the next step in your career with one of the most exciting French Speaking Customer Support Specialist positions in Bulgaria? We invite you to join our team at Mercier Consultancy Group. Click the "Apply Now" button to submit your CV and let our recruitment experts guide you through your relocation journey.