French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers while helping companies build high-performing, multilingual teams.

Job Overview

We are currently seeking a dynamic individual to join our client as a French Speaking Solutions Consultant in Sofia, Bulgaria. This French Speaking Solutions Consultant position in Bulgaria is an exceptional opportunity for a customer-centric professional to thrive in the vibrant customer support services industry, offering a seamless transition with a fully supported relocation package among many of the best French-speaking jobs currently available.

Key Responsibilities

• Provide high-quality technical and functional assistance to French-speaking clients within the customer support services sector.
• Analyze complex user inquiries and implement effective, timely solutions to ensure long-term customer satisfaction.
• Maintain detailed logs of all interactions within the CRM, ensuring accuracy and data integrity in a fast-paced environment.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues encountered by users.
• Act as a brand ambassador, upholding the highest standards of service excellence in every interaction.
• Consistently meet and exceed individual and team performance metrics, including monthly performance bonus targets.
• Identify opportunities to improve existing service delivery processes and share feedback with internal stakeholders.

Requirements

• Native or fluent French (spoken and written).
• Professional proficiency in English to collaborate within our international corporate environment.
• Valid EU passport (mandatory for this relocation package).
• Prior experience in customer support services or a related client-facing role is highly preferred.
• Strong problem-solving skills and the ability to navigate complex digital tools with ease.
• A proactive attitude and the desire to build a career within the professional landscape of jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary commensurate with your experience.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) included to ensure your move to Bulgaria is smooth.
• Generous Monthly Performance Bonus based on your individual contribution.
• A modern, collaborative workplace in the heart of the capital city.
• And Much More, including team-building events and career development programs.

Life in Bulgaria

Bulgaria is a hidden gem in Europe, offering an incredible balance of historical charm, modern amenities, and breathtaking nature. As you settle into your new life in Bulgaria, you will discover a Mediterranean-influenced climate, a vibrant nightlife, and a rich cultural scene. Choosing from our exclusive French-speaking jobs means embracing a country that is rapidly growing as a hub for international business and technology.

The cost of living in Bulgaria remains one of the most attractive in the EU, allowing for a high quality of life with affordable access to excellent local cuisine and leisure activities. Our relocation package ensures your arrival in Bulgaria is stress-free, allowing you to focus on your new French Speaking Solutions Consultant position in Bulgaria while exploring everything this beautiful nation has to offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in an exciting European capital, we invite you to apply now. Simply click the link below to submit your resume, and a consultant from Mercier Consultancy Group will contact you to discuss your application. We look forward to helping you embark on this exciting new chapter.