French Speaking Player Support Specialist

About Mercier Consultancy Group

As a leading global recruitment agency, Mercier Consultancy Group serves as a bridge between top-tier talent and industry-defining corporations across Europe. We possess an unparalleled track record for placing highly skilled candidates into competitive, high-growth international roles that offer both personal development and career longevity.

Job Overview

We are currently scouting for an enthusiastic professional to represent a major player in the Gaming & Esports market. This represents a unique opportunity for France-based French speakers to pivot their career by relocating to Bulgaria for a high-impact Player Support Specialist role. If you are a gaming aficionado eager to develop your professional profile within a global digital entertainment powerhouse, this position is designed for you.

Key Responsibilities

• Deliver elite-level assistance to the French-speaking gaming community, addressing both account queries and technical requirements.
• Act as a front-line problem solver for payment issues, platform glitches, and gameplay inquiries within the Gaming & Esports sphere.
• Stay ahead of game mechanics, tournament calendars, and patch notes to provide accurate, up-to-date guidance to players.
• Champion player satisfaction by managing high-volume communication across email, chat, and social media with speed and empathy.
• Bridge the gap between players and technical departments by relaying community feedback and identifying emerging software defects.
• Engage with the gaming community by remaining current on industry movements, e-sport titles, and player preferences.

Requirements

• Native or near-native proficiency in French is mandatory for this position.
• You must hold a valid EU passport.
• Deep-rooted interest in the Gaming & Esports landscape, including familiarity with modern titles and digital platforms.
• Strong analytical aptitude and the capacity to manage multiple priorities in a fast-paced work environment.
• Willingness to relocate to Sofia, Bulgaria, for a permanent, on-site role.
• Background in customer care or gaming-industry support is highly desirable for candidates moving to Bulgaria.

What We Offer

• Competitive base salary package.
• Monthly performance-linked bonuses to reward your hard work.
• Full relocation support, including flights, initial accommodation, and transfer services.
• Comprehensive professional onboarding to master the complexities of the Gaming & Esports sector.
• Full health insurance coverage.
• Additional perks, including 2 extra annual salaries, team-building social events, and clear opportunities for internal career advancement in Bulgaria.

Life in Bulgaria

Sofia has quickly become a premier destination for young professionals and expatriates seeking high-growth career paths in Bulgaria. The city is a vibrant tapestry of historical architecture, energetic nightlife, and beautiful outdoor spaces, all accessible with a very comfortable cost of living. Relocating to Bulgaria affords you an exceptional lifestyle marked by a welcoming local culture and a dynamic international community.

By accepting this Player Support Specialist role, you will be moving to a capital city that balances sophisticated urban living with a rapidly developing tech scene. Mercier Consultancy Group is committed to ensuring your relocation to Bulgaria is smooth and stress-free, so you can transition effortlessly into this exciting new phase of your career.

How to Apply

Are you ready to level up your career? If you have the passion and the skill set for the Gaming & Esports sector, please select 'Apply Now' to submit your details for this opportunity in Bulgaria. Our recruitment consultants at Mercier Consultancy Group are eager to review your credentials and help you take the next big step in your career journey.