French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing elite professionals for high-growth sectors, consistently placing candidates in the most rewarding French-speaking jobs on the market today.

Job Overview

We are currently scouting for a dedicated professional to join a global leader in the Gaming & Esports sector for an exciting French Speaking Player Support Specialist position in Bulgaria. This role is perfect for a passionate gamer who thrives in a fast-paced environment and wants to build a career in the dynamic world of online entertainment.

Key Responsibilities

• Provide world-class technical and account support to a diverse gaming community across French-speaking regions.
• Troubleshoot in-game issues, payment inquiries, and platform technical challenges within the Gaming & Esports ecosystem.
• Maintain a deep understanding of game mechanics, tournament rules, and seasonal updates to assist players effectively.
• Ensure high satisfaction rates by delivering swift, professional, and empathetic communication via live chat, email, and social channels.
• Collaborate with internal development teams to report emerging bugs or community concerns detected during player interactions.
• Contribute to a vibrant, player-centric culture by staying updated on current industry trends and competitive esports developments.

Requirements

• Native or fluent French (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• Genuine passion for Gaming & Esports, with a solid understanding of current titles and online gaming communities.
• Exceptional problem-solving skills and the ability to multitask in a high-pressure digital environment.
• Commitment to relocating to Sofia for a full-time, on-site position in Bulgaria.
• Previous experience in customer service or a gaming-related role is highly advantageous for those pursuing jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus to reward your dedication.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Fully Paid Professional Training to ensure your success in the Gaming & Esports industry.
• Comprehensive Health Insurance coverage.
• And Much More, including team events and career progression within one of the best French-speaking jobs in Bulgaria.

Life in Bulgaria

Sofia is a rapidly emerging hub for international talent and is widely considered one of the best locations for expats looking for jobs in Bulgaria. The city offers a perfect blend of rich history, vibrant nightlife, and a stunning natural landscape, all while maintaining an incredibly affordable cost of living. Living in Bulgaria means enjoying a high quality of life with year-round sunshine and a welcoming, multicultural atmosphere.

Relocating to Bulgaria through this French Speaking Player Support Specialist position in Bulgaria ensures you settle into a modern city known for its excellent culinary scene and growing tech infrastructure. With the support of Mercier Consultancy Group, your transition to life in Bulgaria will be seamless, allowing you to focus on your new adventure in the heart of Europe.

How to Apply

Are you ready to take your career to the next level within the Gaming & Esports industry? We invite you to click 'Apply Now' to submit your application for this French Speaking Player Support Specialist position in Bulgaria. Our team at Mercier Consultancy Group looks forward to reviewing your profile and helping you launch your next professional chapter.