French Speaking iRobot Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a world-class recruitment partner, successfully connecting exceptional talent with market-leading enterprises. As we continue to scale our operations, our focus remains on pairing high-caliber professionals with transformative roles, including highly sought-after French-language positions across some of Europe’s most dynamic business centers.

Job Overview

We are currently opening an exciting vacancy for a French Speaking iRobot Support Specialist based in Bulgaria, presenting a unique opportunity for France-based candidates to relocate and advance their career abroad. If you possess a passion for smart home technology and are eager to act as a brand ambassador for a global innovator in robotics, this role is perfectly suited to your professional profile.

Key Responsibilities

• Deliver high-level technical guidance to French-speaking users regarding advanced robotics and home automation systems.
• Perform diagnostic checks and provide solutions for connectivity, software, and hardware malfunctions on iRobot platforms.
• Ensure an outstanding customer experience by offering clear, compassionate, and efficient resolution paths.
• Log all client interactions and technical resolutions with precision within the internal database.
• Keep pace with emerging industry trends, feature releases, and firmware updates in the smart tech sector.
• Contribute to team meetings by sharing insights and best practices to bolster collective service standards.
• Maintain a professional demeanor that reflects the high standards of the iRobot brand in every customer touchpoint.

Requirements

• Native or full professional proficiency in French (oral and written).
• Must hold a valid EU passport or have the legal right to reside and work in Bulgaria.
• A technical mindset combined with a genuine enthusiasm for consumer robotics.
• Strong interpersonal skills, capable of explaining intricate technical steps in user-friendly terms.
• Prior background in a customer support, technical helpdesk, or electronics-related role is highly valued.
• The initiative and ambition to thrive in the fast-paced, international office environment in Sofia.

What We Offer

• Competitive monthly compensation package.
• Comprehensive, paid training covering state-of-the-art smart home technologies.
• Inclusive health insurance coverage.
• Full relocation support, including flight, arrival transfer, and temporary hotel accommodation to ensure a smooth transition to Sofia.
• Lucrative monthly performance-based bonuses linked to your service quality.
• Clear pathways for career progression and internal promotion within the company.
• Access to an international network of professional opportunities located in Bulgaria.

Life in Bulgaria

Residing in Bulgaria offers a captivating blend of deep historical roots, modern infrastructure, and a pleasant, sun-drenched climate. As a burgeoning tech hub, Sofia provides a fantastic quality of life for those looking to expand their professional horizons within a vibrant, multicultural environment. Building your life in Bulgaria allows you to enjoy a lower cost of living while maximizing your earning potential and savings.

Beyond the office walls, Bulgaria boasts diverse landscapes ranging from majestic mountain ranges to the scenic Black Sea coastline, alongside a thriving culinary scene. Our dedicated program manages your move to Bulgaria, ensuring you settle in comfortably and start experiencing the local hospitality immediately. Discover why so many professionals choose these French-speaking opportunities in Bulgaria to jumpstart their international career.

How to Apply

If you are prepared to advance your professional journey with a global leader in consumer technology, we invite you to apply now and become a vital part of our team in Sofia. Please provide your current CV for the French Speaking iRobot Support Specialist role in Bulgaria, and the Mercier Consultancy Group team will contact you regarding the subsequent steps in the recruitment process. We look forward to receiving your application.