French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we expand our footprint, we are dedicated to securing excellence for our clients and providing life-changing career opportunities, including exclusive French-speaking jobs in Europe's most vibrant hubs.

Job Overview

We are currently seeking a highly motivated professional for a French Speaking iRobot Support Specialist position in Bulgaria. This role is ideal for a tech-savvy individual looking to represent a global leader in the consumer electronics industry, providing world-class support for innovative smart home robotics.

Key Responsibilities

• Provide expert technical assistance to French-speaking customers regarding high-end consumer electronics and robotics.
• Troubleshoot connectivity, hardware, and software issues for iRobot smart home devices.
• Maintain high levels of customer satisfaction by delivering precise, professional, and empathetic solutions.
• Document all technical interactions and solutions accurately within our CRM systems.
• Stay up-to-date with the latest product developments and software updates in the competitive consumer electronics market.
• Participate in team briefings to improve support quality and share knowledge on common technical queries.
• Represent the brand with the highest degree of professionalism during every customer engagement.

Requirements

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport or authorization to work in Bulgaria.
• Strong technical aptitude and a genuine passion for the consumer electronics industry.
• Excellent communication skills, with an ability to simplify complex technical instructions.
• Previous experience in technical support, customer service, or the consumer electronics field is highly preferred.
• A proactive attitude and the desire to thrive in an international office environment in Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics technology.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay) to support your move to Sofia.
• Attractive Monthly Performance Bonus based on quality and service metrics.
• Career development and advancement opportunities within the firm.
• Access to a global network of opportunities, including premier jobs in Bulgaria.

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern amenities, and a Mediterranean-influenced climate that makes it a highly desirable destination. Sofia, the capital, is one of the fastest-growing tech hubs in Europe, providing an excellent quality of life for those seeking professional growth in a vibrant cultural landscape. Choosing to work in Bulgaria means joining a diverse, international community with a low cost of living and high potential for savings.

Beyond the professional benefits, Bulgaria is famous for its stunning mountain ranges, golden-sand beaches, and a culinary scene that rivals any major European city. Relocating to Bulgaria through our program ensures a seamless transition, allowing you to enjoy the charm and hospitality of this beautiful country from day one. Embrace this career-defining opportunity among the many available French-speaking jobs in Bulgaria.

How to Apply

If you are ready to take the next step in your career with a leading consumer electronics firm, we encourage you to apply now and join our growing team in Sofia. Please submit your updated CV for the French Speaking iRobot Support Specialist position in Bulgaria, and our recruitment team at Mercier Consultancy Group will be in touch with the next steps. We look forward to hearing from you.