Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we serve as a premier global talent agency, renowned for connecting elite professionals with industry-leading organizations. Our mission is to open doors to career-defining international roles, focusing on high-impact Dutch-speaking positions across some of the most exciting professional landscapes in Europe.

Job Overview

We are currently looking for a talented and enthusiastic individual to take on the role of Dutch Speaking iRobot Support Specialist in Bulgaria. This role presents a unique opportunity for Belgium-based professionals to relocate and join the vanguard of the smart home technology sector, delivering expert assistance for premium robotics in a multicultural, fast-paced work environment.

Key Responsibilities

• Act as the primary point of contact for iRobot customers, resolving inquiries via telephone, email, and live chat.
• Guide users through the installation, technical maintenance, and troubleshooting of sophisticated home automation products.
• Keep pace with rapid advancements in consumer technology to provide accurate and updated information.
• Champion high service standards to ensure exceptional satisfaction scores within the Dutch-speaking customer base.
• Record all user communications with high attention to detail within our proprietary CRM software.
• Partner with colleagues worldwide to analyze technical feedback and report significant product performance patterns.
• Uphold the prestige of the iRobot brand by ensuring every interaction adheres to our high-quality service protocols.

Requirements

• Full professional proficiency in Dutch (spoken and written).
• Possession of a valid EU passport is a strict requirement for this role.
• Strong enthusiasm for cutting-edge gadgets and the electronics retail sector.
• A knack for simplifying complex technical ideas and a drive to solve customer problems effectively.
• Prior experience working in a customer-facing or helpdesk environment is considered a significant advantage.
• An ambitious mindset, eager to build a long-term career path within a top-tier firm in Bulgaria.

What We Offer

• Attractive monthly remuneration package.
• Comprehensive, fully paid induction and product training.
• Full medical coverage and health insurance.
• Complete relocation support, including flight arrangements, transit, and initial hotel accommodation to ensure a seamless move to Bulgaria.
• Performance-based monthly bonuses for meeting quality targets.
• Clear pathways for career progression within a leader in the tech industry.
• Additional benefits and company perks.

Life in Bulgaria

Embarking on a career as a Dutch Speaking iRobot Support Specialist in Bulgaria grants you an incredible quality of life combined with a highly affordable cost of living. Bulgaria has evolved into a thriving hub for expats, boasting a rich cultural heritage, vibrant city life, and breathtaking geography that stretches from dramatic mountain ranges to the scenic Black Sea coastline.

Residing in Bulgaria means enjoying a welcoming community and excellent gastronomy. Our dedicated team manages every aspect of your relocation, making your move to Bulgaria effortless. If you are seeking a balance between professional growth and a high-end lifestyle, Bulgaria is the perfect destination to launch your next chapter.

How to Apply

If you are prepared to advance your professional journey and join our team in one of Europe’s most exciting emerging tech sectors, apply today. Your future starts here with Mercier Consultancy Group. Simply submit your details, and a member of our recruitment department will reach out to discuss this opportunity with you further.