Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge between ambitious professionals and industry-leading corporations. We specialize in sourcing exceptional talent for the high-growth Customer Support Services sector, ensuring that every placement we manage serves to advance the career of the candidate while meeting the rigorous standards of our international partners.

Job Overview

We are currently opening a unique opportunity for Belgium-based Dutch speakers to elevate their professional journey by relocating for a Customer Support Specialist role in Bulgaria. This position is ideal for individuals looking to gain international experience in a vibrant European hub. If you are eager to build your portfolio within the Customer Support Services industry, this represents one of the most compelling relocation opportunities currently on our roster.

Key Responsibilities

• Deliver professional support to Dutch-speaking customers across multiple channels including telephony, email, and live chat.
• Act as an ambassador for global brands, ensuring every interaction reflects the high standards of our Customer Support Services partners.
• Resolve technical challenges and service inquiries with a focus on delivering excellent customer experiences.
• Maintain detailed and precise documentation of all interactions within our primary CRM database.
• Work in synergy with your colleagues to ensure all individual and team KPIs are consistently reached.
• Engage in ongoing training modules to maintain an expert level of product understanding.
• Foster an inclusive and energetic atmosphere within the Sofia office space.

Requirements

• Native or near-native fluency in Dutch is a mandatory requirement.
• You must hold a valid EU passport to qualify for this relocation to Bulgaria.
• Prior background in the Customer Support Services field is viewed as a distinct advantage.
• Strong interpersonal abilities paired with a natural desire to assist clients.
• Full commitment to relocating to Sofia, Bulgaria, for this on-site position.
• A solid grasp of the English language to integrate successfully into our multicultural workforce.

What We Offer

• Competitive salary packages
• Comprehensive, fully paid initial training
• Full health insurance coverage
• End-to-end relocation support (flights, airport transfers, and temporary housing)
• Rewarding monthly performance bonuses
• Clear pathways for career progression at a top-tier Customer Support Services firm
• Attractive benefits and two additional annual salaries

Life in Bulgaria

Choosing this Dutch Speaking Customer Support Specialist role allows you to experience a lifestyle where rich history meets modern urban living. Bulgaria boasts a beautiful climate, diverse geography ranging from mountains to the coast, and a very active social calendar. Many of our placed professionals appreciate the high quality of life achievable in Bulgaria, where cost-of-living benefits often lead to an increase in personal disposable income.

Sofia serves as the heart of the country, providing an ideal environment for international professionals. With our full relocation assistance, your move to Bulgaria will be handled with care, allowing you to settle in comfortably. Whether you are interested in local culinary delights or the historic architecture of the region, settling in Bulgaria offers a rewarding adventure for those willing to take the leap.

How to Apply

If you are prepared to advance your career and embark on a new chapter abroad, we encourage you to submit your application today. Use the link below to upload your CV, and a member of the Mercier Consultancy Group recruitment team will contact you to discuss the next steps.

Best regards, the Recruitment Team at Mercier Consultancy Group.