Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge between ambitious professionals and industry-leading corporations. We specialize in sourcing top-tier talent for the customer experience sector, placing a high value on building long-term career success. Our mission is to match dedicated individuals with roles that provide both professional growth and rewarding international experiences.

Job Overview

We are currently scouting for a talented Dutch Speaking Customer Support Specialist for an on-site role in Bulgaria. This represents a unique opportunity for Netherlands-based Dutch speakers to elevate their professional journey in a vibrant international setting. If you are looking to combine your native language skills with a career in the Customer Support Services industry while residing in a high-growth European hub, this position is the perfect fit.

Key Responsibilities

• Deliver exceptional service to Dutch-speaking customers through multiple channels including chat, email, and telephone.
• Act as a primary brand ambassador, providing thoughtful and professional support for globally recognized companies.
• Resolve technical queries and account-based issues to ensure high levels of client satisfaction.
• Log all user interactions accurately into our robust CRM platform.
• Work in sync with your colleagues to achieve team-based KPIs and maintain top-tier service quality.
• Engage in regular development sessions to sharpen your product knowledge and service proficiency.
• Foster an inclusive and energetic atmosphere within our Sofia office location.

Requirements

• Native or near-native command of the Dutch language is a key requirement.
• You must hold a valid EU passport to qualify for this relocation opportunity in Bulgaria.
• Prior experience working within the Customer Support Services field is highly regarded.
• A strong aptitude for communication and a genuinely helpful, customer-first outlook.
• Genuine readiness to relocate to and work on-site in Sofia, Bulgaria.
• Strong English proficiency to navigate our diverse and multicultural office environment effectively.

What We Offer

• A competitive and attractive monthly salary.
• Comprehensive, fully paid professional training program.
• Full-spectrum health insurance coverage.
• End-to-end relocation support, including flight, hotel stay, and transfer arrangements.
• Performance-based monthly bonuses to recognize your hard work.
• Defined career progression pathways with a major leader in the customer support sector.
• An array of additional company perks and benefits.

Life in Bulgaria

Securing this Dutch Speaking Customer Support Specialist position grants you the chance to live in Bulgaria, a nation renowned for its blend of rich heritage and modern lifestyle. Beyond the office, you will enjoy a pleasant climate, a diverse social scene, and proximity to stunning mountain ranges and seaside vistas. Many professionals choose to relocate here because of the excellent balance between the affordable cost of living and the access to modern urban comforts.

Sofia is a city that never stops, offering newcomers a welcoming environment and an easy transition into local life. With our comprehensive relocation assistance, your move to Bulgaria will be handled with care, ensuring you can focus on building your life and career. From gourmet dining experiences to exploring historic landmarks, your time in Bulgaria promises to be a transformative international adventure.

How to Apply

If you are eager to elevate your professional profile by joining our team, we encourage you to submit your application today. Please use the link provided to share your resume with us; once received, a member of the Mercier Consultancy Group recruitment team will reach out to discuss the next steps in your journey.

Kind regards, the Recruitment Team at Mercier Consultancy Group.