Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services industry, ensuring excellence for both our global partners and our candidates.

Job Overview

We are currently sourcing exceptional candidates for an exciting Dutch Speaking Customer Support Specialist position in Bulgaria. This role is a perfect match for professionals seeking to advance their career within the Customer Support Services sector while enjoying a high quality of life in a dynamic European hub, making this one of our most attractive Dutch-speaking jobs currently available.

Key Responsibilities

• Provide high-quality assistance to Dutch-speaking clients via phone, email, and live chat.
• Represent major international brands within the Customer Support Services industry with professionalism and empathy.
• Troubleshoot technical or account-related inquiries to ensure optimal customer satisfaction.
• Maintain accurate records of customer interactions within the internal CRM system.
• Collaborate with team members to meet and exceed daily performance KPIs and quality standards.
• Participate in ongoing training to stay updated on product knowledge and service best practices.
• Contribute to the positive and collaborative work culture that defines our client's office in Sofia.

Requirements

• Native or fluent Dutch (spoken and written) proficiency is essential for this role.
• Valid EU passport (mandatory) to facilitate your move to our team for jobs in Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong communication skills and a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.
• Proficiency in English to ensure seamless communication within the international office environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus to reward your dedication
• Career development paths within one of the largest Customer Support Services providers.
• And Much More...

Life in Bulgaria

Choosing to accept this Dutch Speaking Customer Support Specialist position in Bulgaria means immersing yourself in a culture that perfectly balances historical charm with modern convenience. Bulgaria offers a fantastic Mediterranean-continental climate, a bustling social scene, and some of the most beautiful mountain and coastal landscapes in Europe. Many professionals seeking jobs in Bulgaria find that their quality of life improves significantly due to the affordable cost of living paired with high-end urban amenities.

Sofia, the capital, is an energetic city that makes relocation seamless for newcomers. With our fully paid relocation package, you will experience a stress-free transition as you settle into your new home in Bulgaria. From enjoying world-class cuisine to exploring the deep history of the region, living in Bulgaria provides an enriching international experience for every candidate we place in our various Dutch-speaking jobs.

How to Apply

If you are ready to take the next step in your career and join a thriving team, we invite you to apply now. Simply click the link below to submit your CV and our recruitment team at Mercier Consultancy Group will be in touch to discuss your future.

Sincerely, the Recruitment Team at Mercier Consultancy Group.