Polish Speaking Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between elite global enterprises and exceptional candidates. As a prominent name in the European recruitment sector, we specialize in orchestrating transformative career moves for professionals eager to excel in specialized, multilingual support roles throughout the continent.

Job Overview

We are currently recruiting for a Polish Speaking Support Specialist role based in Bulgaria. This serves as a unique opportunity for Poland-based talent to elevate their career by joining a premier international company, enjoying a dynamic work-life balance in the scenic and historic city of Sofia.

Key Responsibilities

• Deliver top-tier support to our Polish-speaking user base via chat, email, and telephone.
• Handle complex client queries while upholding the rigorous service benchmarks of the Customer Support Services sector.
• Guarantee client satisfaction by providing accurate and swift solutions to all product-related requests.
• Document every client engagement thoroughly within the company’s internal CRM infrastructure.
• Engage with various internal departments to resolve technical roadblocks in a timely manner.
• Stay fully apprised of evolving service protocols to ensure the guidance provided is always precise and helpful.
• Promote a collaborative atmosphere that prioritizes high standards and operational success.

Requirements

• Full professional proficiency in Polish (oral and written).
• Must possess a valid EU passport.
• Advanced communication capabilities suited to a formal Customer Support Services environment.
• Proactive mindset focused on problem-solving and client experience.
• Commitment to relocating and working on-site in Sofia, Bulgaria.
• Ability to thrive within a fast-moving, diverse corporate office culture.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an invitation to explore a land where heritage meets modern ambition. With its captivating mountain vistas, temperate climate, and bustling metropolitan life, Bulgaria provides a stellar backdrop for those desiring a meaningful change of pace. You will find it remarkably easy to integrate into the friendly local culture while benefiting from one of Europe’s most favorable costs of living.

Our team handles all the logistics of your move to Bulgaria, ensuring your transition into your new Polish Speaking Support Specialist role is smooth and stress-free. From enjoying authentic local dining to networking with a thriving international expat community, Bulgaria offers a lifestyle that is both affordable and deeply rewarding.

How to Apply

If you are eager to sharpen your skills in the Customer Support Services industry and wish to be part of our global team, click Apply Now to share your resume. Mercier Consultancy Group is eager to review your application and discuss your future potential in Sofia.