Polish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we take pride in facilitating life-changing career opportunities, specifically for those seeking high-impact Polish-speaking jobs in the heart of Europe.

Job Overview

We are currently seeking a motivated professional for a Polish Speaking Support Specialist position in Bulgaria. This role is an exceptional entry point into the global Customer Support Services industry, offering a perfect blend of professional development and the chance to live and work in the vibrant city of Sofia.

Key Responsibilities

• Provide high-quality assistance to Polish-speaking clients via phone, email, and live chat.
• Resolve complex inquiries while maintaining the high service standards expected in the Customer Support Services industry.
• Ensure client satisfaction by delivering accurate and timely information regarding products and services.
• Maintain detailed customer interaction logs within our CRM system.
• Collaborate with cross-functional teams to identify and escalate technical issues efficiently.
• Stay updated on service procedures and product knowledge to provide the most current support possible.
• Contribute to a positive team environment, fostering a culture of excellence and high performance.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills, both verbal and written, suitable for the professional Customer Support Services sector.
• Strong problem-solving abilities and a customer-centric mindset.
• Availability to work on-site in Sofia, Bulgaria.
• Ability to adapt to a fast-paced, international office environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a unique blend of ancient history and modern city living. Bulgaria offers a delightful Mediterranean-influenced climate, beautiful mountain landscapes, and a thriving social scene that makes it an ideal destination for professionals looking for a balanced lifestyle. Experience the genuine warmth of the local culture while living in one of Europe’s most affordable and exciting capitals.

Moving to Bulgaria is a seamless experience with our comprehensive support, allowing you to focus on your new Polish Speaking Support Specialist position in Bulgaria from day one. You will find that life in Bulgaria is defined by delicious cuisine, a low cost of living, and a vibrant community of expats, making your transition both comfortable and culturally enriching.

How to Apply

If you are ready to advance your career in the Customer Support Services industry and join our international team, please click Apply Now to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing your potential future in Sofia.