Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment, we specialize in placing high-caliber professionals in sustainable, long-term careers within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for those searching for rewarding Swedish-speaking jobs that combine professional growth with the vibrant, sun-drenched lifestyle of Eastern Europe’s fastest-growing business hub.

Key Responsibilities

• Provide world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Maintain a high standard of service while resolving inquiries effectively in Swedish.
• Collaborate with international teams to optimize communication workflows and improve customer satisfaction ratings.
• Stay updated on product knowledge and service protocols to offer accurate, professional guidance.
• Represent our premium clients with a focus on empathy, clarity, and resolution-oriented communication.
• Contribute to the success of the service desk by consistently meeting key performance indicators (KPIs).
• Document and escalate complex technical issues to the relevant internal departments when necessary.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Strong proficiency in English to collaborate within our international team structure.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Excellent interpersonal skills and a genuine desire to assist customers.
• A proactive attitude toward learning and personal development within a professional business environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Monthly Performance Bonus that rewards your dedication and success.
• Relocation support for all successful candidates moving for our Swedish Speaking Customer Support Specialist position in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing one of our Swedish-speaking jobs in Sofia means embracing a lifestyle defined by a perfect blend of historic charm and modern convenience. Bulgaria offers a temperate climate, a vibrant nightlife, and breathtaking natural scenery, ranging from mountain ski resorts to beautiful Black Sea beaches. When you secure a position with Mercier Consultancy Group, you are not just getting a job; you are joining a thriving international community in the heart of Bulgaria.

Our comprehensive relocation package ensures that your transition to Bulgaria is seamless and stress-free. Beyond the professional opportunities, Bulgaria is known for its incredible culinary scene, low cost of living, and welcoming local culture, making it an ideal destination for expatriates. Join our team today and experience the high quality of life that thousands of professionals have already discovered in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a leader in the Customer Support Services industry, we invite you to click Apply Now and submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your new chapter in Sofia.