Swedish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We are dedicated to delivering excellence in human capital management, ensuring that both our clients and candidates thrive through our strategic placement services and industry-leading expertise.

Job Overview

We are currently sourcing exceptional professionals for a Swedish Speaking Solutions Consultant position in Bulgaria within the fast-paced Customer Support Services industry. This role is ideal for individuals seeking to advance their careers in one of the most vibrant hubs for Swedish-speaking jobs, offering a unique opportunity to provide high-level assistance to international clients from our modern Sofia office.

Key Responsibilities

• Provide premium-level support to Swedish-speaking customers, ensuring resolution of inquiries and technical challenges within the Customer Support Services sector.
• Maintain high standards of service quality and professional communication across all digital and voice channels.
• Document all customer interactions accurately within the internal CRM system, contributing to streamlined workflows.
• Collaborate with cross-functional teams to identify and escalate complex issues, ensuring timely solutions and customer satisfaction.
• Stay updated on product developments and company policies to offer informed and accurate guidance to every user.
• Participate in regular team meetings and performance reviews to drive continuous improvement in our service standards.
• Act as a brand ambassador, upholding the reputation of the clients we represent through diligent and empathetic service.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory for this Swedish Speaking Solutions Consultant position in Bulgaria.
• Valid EU passport (or full residency rights in Bulgaria) is mandatory.
• Proven experience in a customer-facing role, ideally within the Customer Support Services industry.
• Strong proficiency in English to collaborate with our diverse, international team.
• Exceptional problem-solving skills and the ability to maintain composure in high-pressure situations.
• Passionate about delivering excellent service and building long-term customer relationships.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your new role.
• Health Insurance coverage for peace of mind.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to our beautiful city.
• Monthly Performance Bonus as a reward for your hard work and dedication.
• A dynamic, international work environment with career growth opportunities among the best jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing to live in Bulgaria offers an exceptional quality of life, blending rich historical culture with a modern, fast-growing economy. Bulgaria is renowned for its breathtaking mountain ranges, sunny climate, and vibrant city nightlife, making it one of the most attractive destinations for professionals searching for Swedish-speaking jobs abroad.

By joining our team in Sofia, you will experience the warmth of Bulgarian hospitality and a cost-of-living environment that allows for a high standard of comfort. With our comprehensive relocation package, making the transition to Bulgaria is seamless, allowing you to focus on your professional development and enjoying the local culture that makes Bulgaria a truly unique place to live and work.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we encourage you to apply today. Simply click the "Apply Now" button to submit your CV and our recruitment specialists at Mercier Consultancy Group will be in touch to discuss this exciting Swedish Speaking Solutions Consultant position in Bulgaria. We look forward to hearing from you!