Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a global bridge between ambitious professionals and leading employers throughout Europe. Our specialization lies in recruitment within the Customer Support Services sector, where we focus on guiding talent toward life-changing international career paths that offer both professional growth and personal development.

Job Overview

We are currently recruiting for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role presents a unique opportunity for Sweden-based candidates to advance their professional journey within the Customer Support Services industry while embracing the exciting cultural experience of living and working in Bulgaria.

Key Responsibilities

• Deliver exceptional assistance to Swedish-speaking clientele across various channels, including voice, digital correspondence, and real-time chat.
• Ensure that our clients’ brand values are consistently reflected in every customer interaction.
• Apply analytical problem-solving skills to address and resolve user queries with a focus on empathy.
• Maintain comprehensive records of all customer communications within our centralized CRM systems.
• Engage with international colleagues to optimize operational workflows and service standards.
• Foster a collaborative team atmosphere while consistently achieving target-based performance objectives.

Requirements

• Full professional proficiency in Swedish (native or equivalent).
• Possession of a valid EU passport is a mandatory prerequisite.
• Prior background in Customer Support Services is highly regarded.
• Strong interpersonal skills with a commitment to providing high-value service.
• Technical aptitude and the efficiency to manage multiple tasks simultaneously.
• A genuine drive to relocate to Bulgaria for this challenging career opportunity.

What We Offer

• Attractive monthly salary package.
• Comprehensive, fully funded onboarding and training program.
• Private health insurance coverage.
• Full relocation support, covering flights, initial lodging, and transfers.
• Monthly incentives based on performance metrics.
• Work within a contemporary, high-standard office located in the capital of Sofia.
• Additional benefits and perks included.

Life in Bulgaria

Sofia has emerged as a premier destination for talent looking to blend career advancement with a high standard of living. As you relocate to Bulgaria, you will discover a city where historical charm meets modern energy, offering a pleasant climate and a thriving social scene that is perfect for expatriates.

Living in Bulgaria offers a favorable cost of living, allowing you to fully enjoy the rich local culture and international social atmosphere. The transition to your new home is designed to be effortless; our Mercier Consultancy Group consultants are dedicated to assisting you during your move to Bulgaria, ensuring you settle in comfortably as you begin your new chapter as a Swedish Speaking Customer Support Specialist.

How to Apply

To kickstart your international career and join our growing team in Sofia, please select the Apply Now button to forward your credentials. We look forward to reviewing your application and supporting you in securing this exciting position with Mercier Consultancy Group.