Italian Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors. We pride ourselves on delivering bespoke career solutions, consistently ranking as a market leader for those seeking the most prestigious Italian-speaking jobs across the continent.

Job Overview

We are currently seeking a dynamic professional for our Italian Speaking B2B Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This role is ideal for a high-caliber communicator looking to advance their career in the customer support services industry while enjoying a comprehensive, fully supported transition to a new European hub.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking B2B clients, providing expert guidance and high-level support.
• Resolve complex service inquiries and technical issues, maintaining the highest standards of the customer support services industry.
• Develop and maintain strong, long-lasting relationships with corporate partners to ensure retention and satisfaction.
• Identify opportunities for service optimization and process improvements within the client support workflow.
• Collaborate with cross-functional departments to deliver unified, premium B2B solutions.
• Ensure all service level agreements (SLAs) are exceeded through proactive communication and effective problem-solving.
• Manage documentation and reporting with precision, reflecting the professional standards expected in our Bulgarian operations.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport or work authorization in Bulgaria.
• Prior experience in B2B customer support services or a similar client-facing professional role.
• Strong interpersonal skills with a sophisticated approach to communication.
• Advanced proficiency in English for internal collaboration and reporting.
• A proactive mindset suitable for thriving in one of the most competitive Italian-speaking jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training and onboarding program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation)
• Generous Monthly Performance Bonus tied to service KPIs
• Opportunities for career growth within the international network of Mercier Consultancy Group
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the destination of choice for professionals seeking high-quality jobs in Bulgaria, offering a unique blend of historical charm and modern urban living. With its stunning mountain backdrop, temperate climate, and a cost of living that allows for a high quality of life, Bulgaria is an ideal environment for ambitious individuals. Many of our candidates find that the rich cultural heritage and welcoming atmosphere make relocating to Bulgaria a truly rewarding life experience.

Our full relocation support ensures your transition to Bulgaria is seamless, allowing you to focus on your new Italian Speaking B2B Solutions Consultant position in Bulgaria from day one. You will find that life in Bulgaria is defined by an excellent culinary scene, a vibrant social landscape, and a stable, growing economy. Discover why so many professionals are choosing Bulgaria as their next career destination.

How to Apply

If you are ready to take the next step in your career with a premium firm, we invite you to join our team in Sofia. Please click "Apply Now" to submit your application for the Italian Speaking B2B Solutions Consultant position in Bulgaria. We look forward to reviewing your profile. Sincerely, the recruitment team at Mercier Consultancy Group.