Hungarian Speaking Player Support Specialist

About Mercier Consultancy Group

As a leading authority in global talent acquisition, Mercier Consultancy Group bridges the gap between high-caliber professionals and industry-leading corporations. We specialize in carving out unique career paths within high-growth sectors, specifically focusing on the competitive and high-energy world of Gaming & Esports.

Job Overview

We are currently scouting for driven individuals to fill a Hungarian Speaking Player Support Specialist role based in Bulgaria. This is a unique opportunity for Hungary-based talent to elevate their professional trajectory and relocate to a country at the forefront of the esports revolution. If you possess a deep passion for gaming and want to secure a standout position in Bulgaria, this role offers the perfect environment to grow your career while contributing to an international community.

Key Responsibilities

• Deliver exceptional assistance to gamers through live chat, email, and social platforms to guarantee top-tier service.
• Resolve technical challenges, account-related queries, and gaming concerns within a dynamic esports environment.
• Act as a key representative for the player base by using your native Hungarian language skills to provide empathetic and efficient solutions.
• Document all player interactions meticulously to help refine and enhance our overall support standards.
• Keep pace with new game releases and sector trends to provide knowledgeable support and expert guidance.
• Work in tandem with interdisciplinary teams to navigate and settle complex user escalations.
• Foster brand loyalty by engaging with an international audience and ensuring a premium experience for every player.

Requirements

• Full professional proficiency in Hungarian is a non-negotiable requirement.
• Possession of a valid EU passport is mandatory for all applicants.
• A genuine interest in the Gaming & Esports industry, paired with an understanding of current market developments.
• An analytical mindset with the capacity to solve problems quickly in a high-pressure, fast-evolving setting.
• Ability to communicate clearly in English to coordinate effectively within our international office in Sofia.
• Background in customer care, especially within roles catering to Hungarian-speaking audiences, is considered a significant advantage.

What We Offer

• Attractive monthly remuneration package.
• Industry-leading training provided upon arrival to ensure you are fully prepared.
• Full-coverage health insurance plan.
• A comprehensive relocation package, including flights, transport, and initial accommodation, to facilitate your move to Bulgaria.
• Performance-driven bonuses awarded monthly.
• A dynamic and diverse workplace culture situated in Sofia’s vibrant city center.
• Clear pathways for career progression within the international Gaming & Esports landscape.

Life in Bulgaria

Sofia has emerged as a premier European hotspot for tech and esports professionals, blending historical charm with a modern, fast-moving urban culture. Relocating to Bulgaria affords you the chance to enjoy a pleasant climate, stunning natural scenery, and a high-end social lifestyle that is incredibly accessible for ambitious professionals looking for top-tier careers in Bulgaria.

Beyond the office, Bulgaria offers an exceptional quality of life, featuring a diverse culinary scene and a welcoming expat community. Our dedicated relocation support ensures your move to this stunning country is seamless, letting you focus on your personal and professional growth. We invite you to begin your journey and secure a rewarding future with us today.

How to Apply

Are you prepared to advance your career as a Hungarian Speaking Player Support Specialist in Bulgaria? We encourage you to submit your application and become part of the Mercier Consultancy Group network, where your skills find their true potential. We are eager to hear from you.

Best regards,
The Recruitment Team at Mercier Consultancy Group