Dutch Speaking Customer Service Agent For Booking.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and leading global organizations within the BPO sector. We pride ourselves on crafting personalized career paths, ensuring that our associates achieve the perfect balance between their professional expertise and personal lifestyle goals.

Job Overview

We are currently hiring for the Dutch Speaking Customer Service Agent For Booking.com role in Greece, offering a unique opportunity for Portugal-based Dutch speakers to transition into an exciting international career. If you are looking to advance your professional journey with a renowned leader in travel technology, this role combines career growth with the incredible Mediterranean lifestyle that Greece is known for.

Key Responsibilities

• Deliver exceptional assistance to Booking.com travelers using phone, email, and live chat channels.
• Address and resolve travel-related concerns with a focus on speed, precision, and client satisfaction.
• Document all client interactions accurately within our internal CRM databases.
• Champion the Booking.com brand by ensuring every interaction results in a positive customer experience.
• Partner with a global, multicultural team to exchange insights and optimize our service standards.
• Utilize various digital systems efficiently to retrieve booking information and clarify company policies.
• Play a key role in one of the most sought-after Dutch-speaking opportunities currently available abroad.

Requirements

• Fluency in Dutch (both spoken and written) is a non-negotiable requirement.
• Competency in English to facilitate communication in our multi-lingual corporate environment.
• Possession of a valid EU passport or the legal authorization to work in Greece.
• Excellent interpersonal skills and a genuine interest in the customer service field.
• A proactive approach to work and the ability to manage multiple tasks in a fast-paced setting.
• Prior experience within the hospitality or service-oriented sectors is highly valued.

What We Offer

• Highly competitive salary package.
• Bonus structure including two additional salaries per year (13th and 14th months).
• Incentive-based monthly performance bonuses tied to your individual KPIs.
• Full-scale professional training provided to ensure you thrive in your new role.
• Comprehensive relocation support, including flight coverage, airport pickup, and initial hotel housing.
• Full health insurance coverage and additional corporate perks.
• A fantastic opportunity to expand your horizons through a high-profile Dutch-speaking role.

Life in Greece

Selecting one of our roles in Greece means embracing a life filled with sunshine, rich history, and a warm, inviting social atmosphere. You will find an ideal intersection of a professional, modern office setting and the relaxed, beautiful Mediterranean way of life, with the sea always within reach.

We ensure your transition to Greece is smooth and worry-free with our end-to-end relocation assistance. From tasting exquisite local cuisine to exploring ancient ruins and networking with other international professionals, Greece serves as the perfect home for your next chapter. Start your journey today and discover why this Dutch Speaking Customer Service Agent For Booking.com position is the right career move for you.

How to Apply

If you are eager to take the next step in your professional life, submit your application today. Please send us your updated CV, and a dedicated recruiter from Mercier Consultancy Group will contact you to discuss the details and assist with your transition.

Best regards,
The Recruitment Team
Mercier Consultancy Group