Dutch Speaking Customer Service Agent For Booking.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between ambitious professionals and global industry leaders. As a boutique recruitment agency, we specialize in placing high-caliber talent into pivotal roles within the European Business Process Outsourcing (BPO) sector. We are dedicated to providing personalized career paths that harmonize your unique professional background with your desired lifestyle goals.

Job Overview

We are opening a unique opportunity for Poland-based Dutch speakers to transition into a new professional chapter as a Customer Service Agent For Booking.com in Greece. This role is designed for those looking to advance their career with a global titan in the travel tech industry, while simultaneously enjoying the Mediterranean sun and a fantastic quality of life in Greece.

Key Responsibilities

• Deliver exceptional assistance to travelers using Booking.com via voice, digital chat, and email channels.
• Address travel-related queries with precision, empathy, and a solution-oriented approach.
• Update and manage customer profiles and booking details within the CRM databases.
• Champion the Booking.com brand identity, ensuring every interaction fosters trust and client satisfaction.
• Work in tandem with international colleagues to exchange successful strategies and improve team performance.
• Utilize multiple software tools simultaneously to verify policy information and manage reservation requests.
• Help uphold the high standards of one of the most sought-after Dutch-speaking roles available today.

Requirements

• Native-level Dutch proficiency (written and spoken) is a strict requirement.
• A strong command of English to thrive in our multicultural office environment.
• You must hold a valid EU passport or have the necessary legal authorization to work in Greece.
• Outstanding interpersonal skills and a genuine interest in the customer service domain.
• An agile mindset capable of handling multiple tasks under pressure within a busy environment.
• Previous experience in customer relations, hospitality, or travel is highly valued.

What We Offer

• A highly competitive base salary.
• Two bonus payments annually (13th and 14th salaries).
• Performance-linked monthly bonuses based on your personal KPIs.
• An intensive, fully funded training program to set you up for success from day one.
• A comprehensive relocation support package covering your flight, airport transfer, and initial hotel stay.
• Full health insurance coverage along with various corporate perks.
• A clear path for career progression within the international customer service sector.

Life in Greece

Relocating to Greece offers a lifestyle defined by a perfect blend of ancient heritage and modern coastal living. Imagine finishing your workday and spending your evenings relaxing by the Mediterranean, enjoying the pleasant climate, and soaking in the rich history that surrounds you. It is the ultimate destination for those looking to refresh their perspective.

With our complete relocation assistance, moving to Greece is designed to be an easy and stress-free transition. Whether you are interested in the local culinary scene, ancient monuments, or the bustling expat community, you will find Greece to be an inspiring place to live. Apply today and see why becoming a Customer Service Agent For Booking.com in Greece is the right strategic move for your career.

How to Apply

If you are prepared to advance your professional journey, we encourage you to submit your application now. Please provide us with your CV, and a dedicated recruiter from Mercier Consultancy Group will contact you to facilitate the next stages of your hiring process.

Best regards,
The Recruitment Team
Mercier Consultancy Group