Dutch Speaking Customer Agent

About Mercier Consultancy Group

As a leading global recruitment agency, Mercier Consultancy Group serves as a bridge between high-caliber professionals and industry-pioneering firms within the Customer Support Services sector. We are dedicated to providing end-to-end recruitment solutions, ensuring that candidates have the support and resources needed to successfully transition into major international career paths.

Job Overview

We are delighted to present a unique opportunity for Spain-based Dutch speakers to transition into a rewarding Dutch Speaking Customer Agent position in Bulgaria. This role is tailor-made for talented individuals eager to make their mark in the Customer Support Services industry while embracing a new professional lifestyle in a thriving European center.

Key Responsibilities

• Provide high-quality assistance to customers via various channels including email, telephone, and chat support.
• Address and resolve technical or general queries with a high degree of empathy and efficiency.
• Serve as a primary point of contact for the brand, utilizing your native Dutch skills to foster trust and satisfaction.
• Maintain detailed and accurate logs of all client interactions within our CRM systems.
• Work closely with your colleagues in a multinational team to optimize support workflows and improve key performance indicators.
• Stay up-to-date with product updates to ensure that every customer receives the most accurate information.
• Maintain a focus on operational targets and individual KPIs to contribute to the overall success of the department.

Requirements

• Complete fluency in written and spoken Dutch.
• Possession of a valid EU passport is a strict requirement for employment.
• Strong English proficiency for internal team collaboration.
• Prior experience within Customer Support Services or related sectors is highly valued.
• A friendly and professional demeanor combined with an innate drive to solve problems for others.
• Full commitment to relocating to Bulgaria for this permanent on-site role.

What We Offer

• A highly competitive salary package.
• Comprehensive, paid training programs designed to set you up for success from day one.
• Full private health insurance coverage.
• A fully covered relocation package, incorporating your flight, airport pickup, and hotel stay.
• Rewarding performance bonuses paid on a monthly basis.
• Clear pathways for professional advancement and career development.
• An energetic and diverse workplace situated in the heart of Bulgaria.

Life in Bulgaria

Moving to Bulgaria represents a fantastic opportunity to experience a nation characterized by its historical heritage and rapidly developing business landscape. You will find that life in Bulgaria provides a perfect balance, featuring a welcoming climate, accessible costs of living, and an abundance of recreational activities ranging from historic city sightseeing to adventurous trips to the mountains or the coast.

Our relocation team is dedicated to ensuring your move to Bulgaria is smooth and stress-free. With its mix of modern infrastructure and traditional charm, you will quickly find yourself at home. Take this opportunity to join a flourishing international expat community and build your career in a vibrant environment as a Dutch Speaking Customer Agent in Bulgaria.

How to Apply

If you are enthusiastic about advancing your career and living abroad, we invite you to submit your application today. Join the Mercier Consultancy Group team and let us help you start your next professional adventure!