Dutch Speaking Customer Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a premier bridge between high-potential professionals and industry-leading corporations. Our expertise lies in the Customer Support Services sector, where we facilitate seamless international career moves. We are dedicated to providing a high level of service as we assist talented individuals in securing long-term positions with our distinguished global partners.

Job Overview

We are currently looking for a talented individual to fill a Dutch Speaking Customer Agent vacancy in Bulgaria. This is a unique opportunity for Greece-based Dutch speakers to elevate their career by relocating to a dynamic international environment. If you are looking to advance within the Customer Support Services space, this role provides the perfect platform to do so while benefiting from a fully supported move.

Key Responsibilities

• Provide top-tier service to customers via various channels including email, live chat, and voice.
• Apply analytical problem-solving skills to manage complex service inquiries effectively.
• Serve as a primary point of contact, maintaining the highest level of professionalism in your native Dutch.
• Maintain detailed and accurate records of every client interaction within our CRM systems.
• Work in tandem with global team members to streamline workflows and boost overall service quality.
• Stay updated on service guidelines and product changes to thrive in a fast-evolving corporate environment.
• Focus on achieving individual and team goals to consistently hit key performance benchmarks.

Requirements

• Fluency in Dutch (native or near-native level) is a strict requirement.
• Hold a valid EU passport (mandatory for application).
• Strong command of the English language to integrate into our multicultural workplace.
• Previous experience in Customer Support or roles emphasizing direct client satisfaction is highly valued.
• A helpful, proactive attitude and a genuine enthusiasm for resolving client issues.
• Full readiness to move to and reside in Bulgaria for this on-site position.

What We Offer

• A highly competitive salary package.
• Professional induction and training programs tailored for your success.
• Complete health insurance coverage.
• Full relocation support, covering flights, initial hotel stay, and logistics.
• Performance-based monthly bonuses.
• Clear pathways for career progression in a top-tier international firm.
• A modern, collaborative, and diverse office workspace located in Bulgaria.

Life in Bulgaria

Relocating to Bulgaria opens the door to a unique lifestyle defined by a fusion of historical heritage, rapid economic development, and an inviting, sunny climate. As an increasingly popular hub for international talent, Bulgaria provides a sophisticated urban lifestyle combined with easy access to breathtaking nature, ranging from scenic mountain ranges to relaxing seaside spots.

Our relocation package ensures that your move to Bulgaria is smooth and stress-free. You will enjoy a high standard of living, a comfortable cost-of-living index, and a welcoming expat community. Embracing this Dutch Speaking Customer Agent position in Bulgaria is an excellent strategic choice for those aiming to boost their professional profile and enjoy a high-quality international lifestyle.

How to Apply

Are you ready to take the next step? If you want to build a career in the Customer Support Services sector while living abroad, we invite you to submit your application today. Join the Mercier Consultancy Group team and unlock your full potential in this exciting new role!