Dutch Speaking Customer Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between high-potential professionals and global market leaders. Our expertise lies in the Customer Support Services sector, where we facilitate seamless international career moves. We are committed to supporting our candidates as they transition into new, high-growth professional environments across Europe.

Job Overview

We are delighted to present a unique opportunity for Belgium-based Dutch speakers to launch an exciting career as a Customer Agent in Bulgaria. This role is perfect for ambitious individuals looking to combine their language skills with an international adventure. Join us in a thriving professional hub where we manage the entire relocation process to ensure you hit the ground running.

Key Responsibilities

• Provide high-quality support via various communication channels for a global client portfolio.
• Analyze and troubleshoot customer inquiries, maintaining a high level of efficiency and empathy.
• Represent the client brand by communicating fluently and professionally in Dutch.
• Maintain organized records of all correspondence within the CRM system.
• Work closely with a diverse, global team to boost operational support standards.
• Stay updated on service protocols and product features within a fast-moving, modern setting.
• Contribute toward team-wide goals, consistently striving to hit key performance targets.

Requirements

• Excellent command of the Dutch language, both in spoken and written formats.
• Requirement of a valid EU passport for this international position.
• Solid conversational and written English for daily corporate interaction.
• Previous background in customer service, help-desk, or similar roles is a major plus.
• A sociable, problem-solving mindset with a genuine interest in people.
• Full readiness to relocate to Bulgaria for this on-site professional engagement.

What We Offer

• A rewarding monthly base salary package.
• Comprehensive training modules to ensure full operational confidence.
• Inclusive health coverage plan.
• Full relocation support: covering flights, airport pickup, and initial hotel stay.
• Performance-based monthly bonuses to reward your hard work.
• Significant career development paths with a top-tier international firm.
• A modern, high-energy, and inclusive office environment located in central Bulgaria.

Life in Bulgaria

Moving to Bulgaria offers a fantastic balance of professional advancement and lifestyle enrichment. The country is renowned for its welcoming culture, historic charm, and a rapidly evolving cityscape that attracts a global workforce. You will find a pleasant climate, affordable living standards, and diverse weekend opportunities ranging from mountain hiking to coastal exploration.

We take the stress out of moving to Bulgaria by handling the logistics for you, leaving you free to immerse yourself in the culture, local gastronomy, and social life. Become part of a growing expat scene and see firsthand why relocating to take a Dutch Speaking Customer Agent role in Bulgaria is a smart, life-changing decision.

How to Apply

If you are prepared to advance your professional profile and dive into a rewarding international career within the support services industry, do not hesitate. Submit your application today to join the Mercier Consultancy Group team and secure your future in Bulgaria.