Dutch Speaking Customer Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between high-caliber professionals and industry-leading corporations. We specialize in sourcing talent for the Customer Support Services sector, ensuring that every candidate finds a role that aligns with their long-term career trajectory. Our firm is dedicated to simplifying international relocations and providing the foundational support necessary for a successful career transition.

Job Overview

We are currently presenting a unique opportunity for Netherlands-based Dutch speakers to elevate their professional standing by joining a major international team in Bulgaria. This Dutch Speaking Customer Agent vacancy is designed for those eager to combine their linguistic skills with a rewarding experience abroad. You will benefit from a structured career pathway within the Customer Support Services industry, supported by a professional team that ensures your move to Bulgaria is seamless and rewarding.

Key Responsibilities

• Provide top-tier service to our international clientele across email, chat, and voice channels.
• Apply analytical problem-solving to address inquiries with efficiency and high-level attention to detail.
• Represent the corporate brand with professionalism, utilizing your native-level Dutch proficiency.
• Maintain organized and accurate logs of all customer interactions within our CRM platforms.
• Engage in team-based collaborative efforts to enhance internal workflows and overall service satisfaction.
• Stay current with updated product specifications and company policies in a dynamic and fast-moving office setting.
• Work proactively to achieve and surpass your established KPIs and performance targets.

Requirements

• Fluency in Dutch (spoken and written) is a core requirement for this position.
• Possession of a valid EU passport is strictly required.
• Proficiency in English, enabling effective collaboration within our multinational organization.
• Prior experience in a client-facing environment or customer support role is strongly preferred.
• A proactive personality with a genuine enthusiasm for resolving client issues.
• Full commitment to relocating to Bulgaria for this in-office position.

What We Offer

• A highly competitive monthly salary package.
• Comprehensive training programs to ensure you reach your potential from day one.
• Full coverage of health insurance benefits.
• A generous relocation support package, including flights, initial hotel stay, and organized airport transfers.
• Regular bonuses based on your professional performance.
• Defined pathways for career progression within the international support services market.
• A lively, modern office culture situated in a prime location in Bulgaria.

Life in Bulgaria

Relocating to Bulgaria offers an incredible mix of professional growth and personal exploration. It is a nation characterized by its diverse landscapes, ranging from bustling cosmopolitan city centers to majestic mountain ranges. As a professional based here, you will enjoy a welcoming culture that perfectly balances a modern, energetic lifestyle with a significantly lower cost of living than many other parts of Europe.

Our dedicated team provides complete guidance during your move to Bulgaria, ensuring you settle in quickly to experience the local lifestyle and vibrant atmosphere. Joining us means becoming part of an international network of talented individuals who have already made the jump. A Dutch Speaking Customer Agent role in Bulgaria is more than just a job; it is a strategic life decision that opens doors to new cultures and long-term success.

How to Apply

Are you prepared to take your career to the international stage within the Customer Support Services sector? If you are ready to start this rewarding chapter, apply via our portal today. We look forward to welcoming you to the Mercier Consultancy Group team!