French Speaking Customer Service Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge for talent seeking exceptional career paths across the European continent. As a specialized recruitment agency, our mission is to match skilled professionals with prominent global organizations. We focus on securing high-impact roles within the Customer Support Services sector, fostering environments where both the companies we represent and our candidates can achieve sustained excellence.

Job Overview

We are actively looking for motivated talent to bolster our client's operations in Bulgaria. This vacancy offers a unique opportunity for France-based French speakers to embark on a professional journey as a French Speaking Customer Service Agent in Sofia. You will receive comprehensive relocation support as you transition into this pivotal role within a rapidly growing international business hub.

Key Responsibilities

• Serve as the primary advocate for French-speaking customers, providing top-tier assistance within the Customer Support Services industry.
• Manage and resolve user requests through various channels—including live chat, email, and voice calls—with empathy and efficiency.
• Document all client interactions accurately in the CRM system to uphold our high-quality service standards.
• Partner with a diverse, international team to solve technical issues and champion operational workflow enhancements.
• Maintain a deep understanding of company products to deliver prompt, reliable guidance to all French-speaking clients.
• Consistently hit individual and group KPIs to ensure world-class customer service delivery.
• Help maintain a welcoming and dynamic office culture at our physical location in Sofia.

Requirements

• Proficiency in French (native or fluent level, both verbal and written) is non-negotiable.
• Must possess a valid EU passport or a legal work permit for Bulgaria.
• Prior experience in Customer Support Services is highly valued, though not strictly required.
• Strong interpersonal skills, including a natural ability to troubleshoot and resolve client conflicts.
• Willingness and readiness to work on-site at our corporate facility in Sofia, Bulgaria.
• Professional-level English skills for effective collaboration with the internal global team.

What We Offer

• Competitive salary package.
• Full, paid professional training course.
• Comprehensive private medical insurance coverage.
• Complete relocation support, covering flights, arrival transfers, and initial hotel housing.
• Performance-based monthly bonuses tied to your success metrics.
• Diverse professional growth avenues within the evolving Bulgarian job market.
• Various additional corporate benefits.

Life in Bulgaria

Bulgaria has become a premier destination for those seeking an elevated quality of life combined with an affordable cost of living. It offers an incredible blend of historical charm, modern infrastructure, and a pleasant climate. For professionals moving to this region, it serves as a central hub in Southeastern Europe, offering a vibrant lifestyle and a welcoming local community.

By joining us as a French Speaking Customer Service Agent in Bulgaria, you are choosing a career experience defined by adventure and cultural immersion. We handle the logistical complexities of your move via our comprehensive relocation package, ensuring your journey to settling into life in Bulgaria is effortless and exciting.

How to Apply

If you are prepared to advance your professional life with a market-leading firm, please click the "Apply Now" link to share your details. The recruitment team at Mercier Consultancy Group is eager to review your application and discuss your potential future with us.