French Speaking Customer Service Agent

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge for elite professionals seeking impactful roles within major European corporations. Our recruitment experts focus on high-growth sectors, specifically within the realm of global Customer Support Services, ensuring that every placement we facilitate serves as a significant milestone in our candidates' long-term professional development.

Job Overview

We are currently scouting for driven individuals to join our client's expanding team in Bulgaria. This role provides a unique opportunity for Belgium-based French speakers to elevate their careers in the Customer Support Services sector while benefiting from a fully managed relocation package to a flourishing European professional hub.

Key Responsibilities

• Serve as the primary voice for our French-speaking clientele, ensuring excellence within the Customer Support Services landscape.
• Address and settle customer queries with genuine care and technical accuracy across chat, email, and telephone channels.
• Document all interactions meticulously within the company CRM to uphold our rigorous service quality benchmarks.
• Partner with a diverse, global team to tackle complex troubleshooting tasks and drive process optimization.
• Maintain an up-to-date grasp of product information to deliver seamless assistance to all French-speaking end-users.
• Consistently meet and exceed internal benchmarks and KPIs to guarantee a world-class standard of customer satisfaction.
• Actively participate in cultivating a supportive, team-oriented culture at our Sofia-based office location.

Requirements

• Fluency in French (native-level proficiency in both verbal and written communication) is non-negotiable.
• Must possess a valid EU passport or a legal work permit for Bulgaria.
• Prior experience within Customer Support Services is highly advantageous, though not strictly required.
• Exceptional aptitude for communication and a natural talent for finding creative solutions for clients.
• A genuine willingness to relocate and work from our physical office site in Sofia, Bulgaria.
• Working proficiency in English to engage effectively with our international internal team.

What We Offer

• Attractive monthly remuneration package.
• Comprehensive, fully paid induction and training program.
• Extensive private medical health coverage.
• Full relocation support, including flight arrangements, transit assistance, and initial hotel accommodation.
• Lucrative performance-linked bonuses based on achieving key KPIs.
• Significant scope for professional advancement within the rapidly evolving Bulgarian business environment.
• Many additional perks and benefits.

Life in Bulgaria

Relocating to Bulgaria has become an increasingly attractive path for those seeking an improved work-life balance, highly affordable living costs, and a perfect harmony between historic charm and modern city living. With its pleasant climate and welcoming atmosphere, Bulgaria is quickly establishing itself as a premier destination for French-speaking professionals in Southeastern Europe.

By securing this position in Bulgaria, you will experience the richness of local culinary traditions, vibrant nightlife, and endless opportunities for exploration. Our comprehensive relocation package handles every logistic, ensuring your move to Bulgaria is seamless and that you are ready to hit the ground running in your new role.

How to Apply

If you are eager to advance your professional journey with a renowned firm, simply select the Apply Now link to send us your details. The recruitment team here at Mercier Consultancy Group is eager to review your application and discuss how we can help you transition into this exciting new chapter.