Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban energy. Bulgaria is renowned for its affordable cost of living, beautiful mountain landscapes, and a warm, Mediterranean-influenced climate that makes it a fantastic place to live. When you secure one of our Danish-speaking jobs here, you are not just landing a role; you are embarking on a cultural adventure in the heart of the Balkans.

Sofia, the capital of Bulgaria, is an international hub filled with diverse cuisine, vibrant nightlife, and a growing community of expatriates. Our relocation package ensures you settle in comfortably, allowing you to enjoy the high quality of life that Bulgaria provides. Experience the perfect balance of professional growth and personal enrichment as you join the community of professionals thriving in jobs in Bulgaria today.

How to Apply

Are you ready to take the next step in your career with a premium international firm? If you are a fluent Danish speaker looking for a new challenge in an exciting location, we invite you to Apply Now. Join Mercier Consultancy Group and start your journey with us in Sofia. We look forward to reviewing your application.