Croatian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in talent acquisition, specializing in bridging the gap between exceptional professionals and industry-leading corporations within the BPO and support sectors. Our commitment is to provide tailored career pathways that allow ambitious individuals to thrive within fast-paced, international business landscapes.

Job Overview

We are currently opening a unique opportunity for Croatia-based professionals to relocate for a Croatian Speaking Customer Service Agent position in Bulgaria, supporting industry leaders in the customer experience domain. This role offers the chance to integrate into a multicultural team based in the energetic capital of Sofia, where you will contribute directly to our partners' success.

Key Responsibilities

• Serve as a primary support advisor, managing client interactions with a focus on high-quality service delivery.
• Address and resolve customer queries through various channels, including voice, email, and real-time chat, adhering to quality benchmarks.
• Guarantee client satisfaction by delivering precise, relevant solutions in the Croatian language.
• Maintain comprehensive and accurate logs of all customer communication within the integrated CRM database.
• Partner with cross-functional teams to identify root causes of issues and enhance existing operational procedures.
• Stay fully informed regarding product updates and internal guidelines to deliver top-tier support.
• Represent the company brand through professional conduct, displaying empathy and advanced troubleshooting skills in every engagement.

Requirements

• Native or near-native proficiency in Croatian is essential for this position.
• A strong command of the English language is necessary for training and internal collaboration.
• Prior experience within a customer support environment is viewed as a significant plus.
• Excellent interpersonal skills and a genuine commitment to customer satisfaction.
• A proven ability to perform effectively in a high-volume environment while managing Croatian-language service requests.
• Valid EU passport or existing legal right to reside and work in Bulgaria.

What We Offer

• Competitive monthly compensation package.
• Full, paid professional training provided upon start.
• Inclusive private health insurance coverage.
• Comprehensive relocation support (covering flight, transfer, and hotel accommodations) for those transitioning to Bulgaria.
• Attractive performance-based bonuses tied to individual and team targets.
• A state-of-the-art office workspace located in the heart of the city.
• Continuous investment in your professional growth and career progression.

Life in Bulgaria

Bulgaria has emerged as a premier destination for expatriate professionals, offering a blend of breathtaking mountain scenery, deep-rooted historical significance, and a temperate, comfortable climate. Residing in Sofia provides an exciting urban lifestyle defined by a vibrant gastronomic scene, a low cost of living, and an incredibly welcoming community, making your move an exceptionally rewarding venture.

Accepting one of our roles here means more than just a job; it is a chance to elevate your standard of living. Bulgaria offers a unique fusion of classical history and forward-thinking innovation, ensuring your time based in this capital city is both professionally fulfilling and culturally stimulating. Join us in Bulgaria and see why so many career-minded individuals are choosing to build their future here.

How to Apply

If you are eager to advance your professional journey with this Croatian Speaking Customer Service Agent opportunity in Bulgaria, please select the Apply Now button to submit your details. Our team is eager to review your application and guide you through the process of joining the Mercier Consultancy Group network.