Italian Speaking Transportation Customer Experts

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in global talent acquisition and BPO solutions, bridging the gap between exceptional professionals and industry-leading enterprises throughout Europe. Our mission is to empower candidates to achieve their full potential by securing rewarding, high-impact roles that foster both vocational advancement and personal fulfillment.

Job Overview

We are currently recruiting enthusiastic talent for a pivotal role within the fast-paced transportation sector. This represents a unique opportunity for Italy-based professionals to relocate and work in Greece, where you will act as a key liaison for international passengers, delivering superior assistance and ensuring smooth logistics coordination on a global scale.

Key Responsibilities

• Deliver expert support to Italian-speaking travelers regarding their transport arrangements and logistical inquiries.
• Handle customer interactions across chat, telephone, and email channels to guarantee a world-class service standard.
• Address and resolve challenges related to travel bookings, itinerary modifications, and regulatory policies.
• Document all client engagements with precision in our specialized transportation database.
• Work in tandem with diverse, multi-cultural teams to ensure service consistency across various regions.
• Keep abreast of industry standards and travel regulations to provide clients with accurate, up-to-date guidance.
• Proactively identify opportunities to enhance service quality and customer satisfaction within the transportation framework.

Requirements

• Fluency in Italian, both verbal and written.
• Must hold a valid EU passport.
• Strong proficiency in English for day-to-day office interaction.
• Prior background in the transport sector or a customer support capacity is highly desirable.
• Exceptional analytical thinking, coupled with a compassionate and helpful nature toward travelers.
• Strong technical aptitude and the capacity to operate effectively in a remote environment within Greece.

What We Offer

• Competitive remuneration package.
• Professional onboarding and training initiatives to help you thrive in the transportation industry.
• Robust medical and health insurance benefits.
• Comprehensive relocation assistance, covering your flight, accommodation, and transfer to Greece.
• Regular performance-based financial incentives.
• Extra security: 14 salaries per year (includes 13th and 14th-month bonuses).
• Clear career progression paths within an inclusive, international professional network.

Life in Greece

Embarking on a career path in Greece means choosing an incomparable quality of life. From the iconic Mediterranean climate to the deep-rooted cultural heritage and welcoming social atmosphere, life here is vibrant and enriching. Relocating to Greece allows you to blend your professional ambitions with a rewarding lifestyle defined by sunshine and a beautiful, relaxed pace of living.

Our dedicated team ensures your move to Greece is entirely seamless, handling the logistics so you can focus on your new adventure. Whether you are savoring the local gastronomy or discovering historical treasures, you will quickly see why so many expatriates make this country their home. Become part of a thriving international community in stunning Greece today.

How to Apply

If you are eager to advance your career and start a fresh chapter in the transportation sector, apply through our portal today. Select the link below to submit your application and take the first step toward joining the Mercier Consultancy Group team as an Italian Speaking Transportation Customer Expert. We are excited to review your background!