Italian Speaking IT Technical Support Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals in high-impact roles, ensuring that both our partners and candidates thrive in today’s competitive global market.

Job Overview

We are currently seeking ambitious professionals for the Italian Speaking IT Technical Support Experts position in Greece, representing a global leader in the Information Technology (IT) sector. This is a unique opportunity for those seeking Italian-speaking jobs in an vibrant, tech-forward environment while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide high-level technical support for software and hardware issues within the Information Technology (IT) domain.
• Resolve complex technical queries from Italian-speaking clients via phone, email, and live chat.
• Maintain detailed documentation of technical interactions and troubleshooting steps taken.
• Collaborate with internal IT engineering teams to escalate and resolve complex system malfunctions.
• Ensure exceptional customer satisfaction by providing precise and efficient technical solutions.
• Stay updated with the latest advancements and protocols in the rapidly evolving IT industry.
• Contribute to the continuous improvement of technical knowledge bases and support procedures.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for technology and previous experience in IT technical support or a related field.
• Excellent analytical and problem-solving capabilities within the Information Technology (IT) space.
• Professional command of English, both written and verbal.
• Ability to adapt to an international environment while working on-site in Athens, Greece.

What We Offer

• Competitive Monthly Salary plus 2 extra salaries per year (13th and 14th month).
• Fully Paid Training on cutting-edge IT systems and support methodology.
• Private Health Insurance coverage.
• Comprehensive, fully paid relocation package (flight tickets, airport transfer, and hotel accommodation).
• Generous Monthly Performance Bonus scheme.
• Career development pathways within the global Information Technology (IT) industry.

Life in Greece

Choosing to pursue one of our Italian-speaking jobs means embracing a life of sunshine, history, and vibrant culture. Greece offers an unparalleled quality of life, allowing you to enjoy world-class Mediterranean cuisine, stunning coastal scenery, and a welcoming social atmosphere that makes Greece a top destination for expatriates.

By securing an Italian Speaking IT Technical Support Experts position in Greece, you gain the perfect balance between a challenging career in the IT industry and a rewarding personal life. Whether you are exploring the ancient heritage of Athens or relaxing on the Aegean beaches, working in Greece provides a unique professional journey that you will cherish for years to come. Start your search for jobs in Greece today with Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career and join a leading IT support team, we invite you to click 'Apply Now' to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you transition into your new role in beautiful Greece.