Italian Speaking Customer Experts for Salt

About Mercier Consultancy Group

As a top-tier recruitment agency specializing in BPO solutions across Europe, Mercier Consultancy Group serves as the bridge between high-potential talent and global market leaders. We focus on identifying skilled multilingual professionals for key international roles, facilitating seamless relocations and providing a springboard for long-term career advancement.

Job Overview

We are currently opening a unique opportunity for Italy-based professionals to relocate and join our team as Italian Speaking Customer Experts for Salt in Greece. This role sits at the heart of the telecoms sector, offering you the chance to gain invaluable experience working for Salt, a premier brand in digital connectivity, while enjoying a new life abroad in a dynamic European capital.

Key Responsibilities

• Deliver high-quality, helpful support to subscribers of Salt telecommunications.
• Advise clients on the best mobile, data, and fiber-optic solutions for their needs.
• Resolve technical connectivity hurdles to maintain a smooth experience for our Italian-speaking user base.
• Handle customer interactions across multiple channels, including chat, phone, and digital messaging.
• Stay updated on the latest developments within the Salt product portfolio and broader telecom industry trends.
• Focus on building strong customer relationships through personalized service.
• Ensure all interactions are recorded accurately and follow internal company standards.

Requirements

• Native or highly proficient Italian (oral and written communication).
• Must possess a valid EU passport or a legal permit to work in Greece.
• Strong interpersonal skills and a natural talent for customer care.
• Previous background in the telecommunications sector or general customer service is highly valued.
• Technologically adept with standard digital tools and computer operating systems.
• Willingness to thrive in a diverse, collaborative office environment based in Athens.

What We Offer

• Competitive base monthly salary supplemented by performance-based bonuses.
• Guaranteed financial benefits including 13th and 14th-month salary bonuses.
• Full relocation support: covering your flight, airport transfer, and initial hotel stay.
• Industry-leading initial training provided to master all telecommunications software and services.
• Extensive private medical and health insurance coverage.
• Clear pathways for professional growth and internal mobility within the company.
• An energetic and inclusive working atmosphere located in the heart of Greece.

Life in Greece

Moving to Greece represents a fresh start in a country renowned for its sunshine, history, and relaxed Mediterranean pace of life. By accepting this role, you integrate yourself into a culture where ancient heritage meets modern city convenience. From discovering the historical beauty of Athens to unwinding in lively neighborhood plazas, Greece offers an incredible backdrop for those looking to expand their horizons abroad.

We ensure your transition to Greece is stress-free with our end-to-end relocation assistance program. Enjoy the legendary local hospitality, taste world-class culinary delights, and benefit from the high standard of living that attracts professionals from across the globe to Greece. Join us as an Italian Speaking Customer Expert for Salt and see for yourself why so many decide to call this vibrant country their permanent home.

How to Apply

Interested in advancing your career with one of the most dynamic roles available in Greece today? We encourage you to send your application to our recruitment team. Simply click 'Apply Now' to begin your journey with Mercier Consultancy Group and take the necessary step toward your next major international career adventure.