Italian Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished global recruitment agency and BPO leader. We specialize in linking high-caliber professionals with prestigious multinational employers. Our mission is to secure transformative career paths in Greece, perfectly balancing professional progression with the rewarding experience of living in a culturally rich Mediterranean setting.

Job Overview

We are actively recruiting for Italian Speaking Customer Experts for Imperial Brands to be based in Greece, providing high-level support within the consumer electronics sphere. This role represents a unique opportunity for Italy-based professionals to relocate to Greece, offering you the chance to support cutting-edge technology while thriving in a dynamic, multicultural workplace.

Key Responsibilities

• Deliver expert technical assistance to Italian-speaking clients regarding modern electronics.
• Address and resolve technical queries and product troubleshooting with efficiency and care.
• Stay updated on the latest electronics portfolio to offer accurate advice to consumers.
• Ensure customer satisfaction through clear, proactive, and empathetic communication.
• Log all service activities and client interaction data into the CRM platform accurately.
• Participate in optimizing existing support workflows for the electronics division.
• Partner with cross-functional teams when managing complex or escalated technical challenges.

Requirements

• Proficiency in Italian at a native or near-native level (written and spoken).
• Possession of a valid EU passport is a strict requirement.
• Genuine enthusiasm for consumer technology and innovative electronic products.
• Strong interpersonal skills combined with a focus on delivering excellent customer service.
• Adaptability to handle a busy, fast-evolving work environment.
• Willingness to relocate to Athens, Greece, to begin this career path.

What We Offer

• Competitive salary package
• Two additional salaries annually (13th and 14th months)
• Performance-based monthly bonuses
• Complete relocation support (flights, airport pick-up, and initial accommodation)
• Professional training provided on all relevant electronics systems
• Full-coverage health insurance plan
• Additional perks and benefits

Life in Greece

Residing in Athens, Greece, means stepping into a city where timeless heritage meets modern urban life. You will enjoy a pleasant climate, access to beautiful coastlines, and a welcoming society that makes Greece a top choice for international talent. By choosing to move to Greece, you gain a fantastic quality of life and the chance to grow your professional credentials in a vibrant, sunny environment.

Beyond the office, Greece offers incredible culinary traditions and a warm, sociable lifestyle that ensures your transition is both easy and fulfilling. Our comprehensive relocation program is designed to handle every detail of your move to Greece, allowing you to settle in quickly and explore all that this beautiful country has to offer. Join our growing team and start your new chapter in Greece today.

How to Apply

Are you prepared to take the next step in your career by moving to Greece? If you are a dedicated professional looking for a fresh challenge in the tech industry, click 'Apply Now' to submit your details for our Italian Speaking Customer Experts for Imperial Brands opening. We look forward to reviewing your application. Best regards, the team at Mercier Consultancy Group.