Italian Speaking Customer Expert for Cyber Security

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished global talent acquisition agency, committed to connecting ambitious professionals with industry-leading corporations. As pioneers in European employment solutions, we excel in facilitating career-defining transitions for multilingual experts, consistently opening doors to premium roles for speakers of Italian across the international market.

Job Overview

We are currently identifying talent for a Customer Expert for Cyber Security role based in Greece. This represents a unique opportunity for Italy-based Italian speakers to elevate their professional trajectory within the high-growth cybersecurity sector while relocating to the vibrant city of Athens. You will serve as a vital link between complex technical solutions and our diverse client base.

Key Responsibilities

• Deliver expert technical assistance to Italian-speaking customers regarding sophisticated security applications and threat mitigation software.
• Resolve technical queries, encompassing data protection, security infrastructure, and software deployment, to safeguard client digital assets.
• Guide users through recommended digital security standards to reduce potential risks and bolster their protective measures.
• Partner with global cybersecurity specialists to escalate and resolve complex technical security incidents effectively.
• Record all client interactions and security-related diagnostics meticulously within the corporate CRM software.
• Maintain exceptionally high standards of service, ensuring clear and professional communication at every interaction.
• Monitor ongoing developments in cybersecurity threats and trends to offer proactive and informed advice to your users.

Requirements

• Native or near-native fluency in Italian is mandatory for this function.
• Command of the English language to operate within our multicultural, international workspace.
• A valid EU passport is a strict requirement for employment in Greece.
• Strong enthusiasm for the cybersecurity landscape and a genuine drive for technical support problem-solving.
• Prior professional experience in technical support or customer-facing environments is highly valued.
• Superior analytical abilities and the capacity to thrive while managing tasks under pressure.

What We Offer

• Attractive monthly compensation bolstered by performance-related bonuses.
• Guaranteed annual remuneration of 14 salaries, including two additional bonus payments.
• Complete relocation support, covering flights, initial hotel stay, and transport from the airport.
• Dedicated, specialized training programs focused on the latest cybersecurity industry standards.
• Comprehensive private health coverage alongside additional corporate perks.
• A dynamic, diverse office atmosphere situated in the energetic heart of Athens.
• Clear pathways for professional development in one of today’s most pivotal tech industries.

Life in Greece

Choosing to relocate to Greece is more than just a job change; it is an invitation to immerse yourself in a climate of perpetual sun, ancient history, and world-famous hospitality. Living in Greece provides an excellent harmony between personal life and professional pursuits, offering weekends filled with Athenian exploration or coastal relaxation. You will enjoy a high standard of living, exceptional local gastronomy, and a vibrant culture that warmly embraces expatriates.

Our dedicated relocation assistance ensures your transition to Greece is smooth and worry-free. For those seeking career advancement coupled with a refreshing change of environment, this move to Greece offers an unparalleled experience. Join the thousands of professionals who have chosen to build their future in Greece, and rely on Mercier Consultancy Group to support your relocation and career integration.

How to Apply

If you feel prepared to challenge yourself in the cybersecurity domain and desire a career in a prestigious international setting, we encourage you to take the next step. Press the "Apply Now" button to forward your credentials and join our growing team in Athens. We look forward to evaluating your application and welcoming you to Mercier Consultancy Group.