Italian Speaking Customer Care Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on delivering excellence within the Customer Support Services industry, ensuring our candidates secure positions that offer both professional growth and an exceptional quality of life.

Job Overview

We are currently seeking dedicated professionals to join our team as Italian Speaking Customer Care Experts for an exciting project based in Greece. This Italian Speaking Customer Care Experts position in Greece is perfect for individuals looking to advance their careers in the Customer Support Services industry while enjoying the Mediterranean lifestyle offered by jobs in Greece.

Key Responsibilities

• Provide high-quality assistance to Italian-speaking customers via phone, email, and live chat.
• Resolve technical and general inquiries to ensure premium customer satisfaction within the Customer Support Services sector.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with international team members to share best practices and drive service excellence.
• Stay updated on product and service knowledge to provide accurate and efficient support.
• Exceed performance targets and KPIs consistently while maintaining a professional and empathetic tone.
• Contribute to the continuous improvement of support processes as a vital member of our Customer Support Services department.

Requirements

• Native or fluent Italian (spoken and written).
• Strong command of English for internal communication and training.
• Valid EU passport (mandatory for employment in Greece).
• Exceptional communication and active listening skills.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• A positive, proactive mindset with a customer-centric approach.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Professional Training upon arrival in Greece.
• Comprehensive Private Health Insurance.
• Ongoing career development opportunities within the Customer Support Services industry.
• And Much More...

Life in Greece

Living and working in Greece offers an unparalleled experience, blending ancient history with a modern, vibrant social culture. As you explore jobs in Greece, you will discover a country famous for its 300 days of sunshine, breathtaking coastal landscapes, and world-renowned hospitality. Joining our Italian Speaking Customer Care Experts position in Greece means immersing yourself in a country where work-life balance is a cherished tradition.

Our relocation support ensures your move to Greece is seamless, allowing you to focus on enjoying the world-class Mediterranean cuisine and the friendly, relaxed pace of life. Whether you are looking for long-term career stability or a transformative adventure, Greece provides the perfect backdrop. Take advantage of these Italian-speaking jobs and elevate your career in a location that truly defines quality of life.

How to Apply

If you are ready to embark on a new chapter, we invite you to click 'Apply Now' to submit your application for the Italian Speaking Customer Care Experts position. Our team at Mercier Consultancy Group looks forward to reviewing your profile and helping you secure your next career milestone.

Best regards,
The Recruitment Team
Mercier Consultancy Group