Italian Speaking Consumer Experts for JTI

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished global recruitment agency dedicated to bridging the gap between exceptional professionals and world-class organizations. We specialize in tailoring career paths for ambitious individuals, providing bespoke support to help you secure prestigious roles while enjoying the enriching experience of relocating to dynamic international hubs.

Job Overview

We are currently looking for talented Italian Speaking Consumer Experts for JTI to be based in Greece. This role represents a unique opportunity for Italy-based speakers to leverage their linguistic skills within the fast-paced consumer electronics sector. You will join an international community, delivering top-tier support to Italian-speaking clients while enjoying the flexibility of a remote-based position located in Greece.

Key Responsibilities

• Serve as the main point of support for Italian-speaking customers, offering insightful advice on JTI’s innovative product range.
• Resolve technical queries effectively to provide a seamless and high-quality user experience.
• Maintain precise documentation of all customer engagements within our specialized CRM platform.
• Keep pace with emerging technological developments to provide accurate, up-to-date recommendations.
• Work in tandem with internal teams to handle complex issues, ensuring rapid and satisfactory resolution for the end-user.
• Strengthen brand affinity through empathetic, professional, and clear communication in every interaction.
• Maintain high service standards by consistently meeting key performance indicators and quality benchmarks.

Requirements

• Proficiency in Italian (native or near-native level) is an absolute necessity.
• Possession of a valid EU passport or residency permit is mandatory.
• A genuine interest in technology and the desire to build a career within a global electronics leader.
• Superior communication skills, enabling you to excel in client-facing interactions.
• Proven background in technical support or customer care is highly valued.
• Proven ability to stay productive and engaged in a remote work environment while meeting team objectives.

What We Offer

• A highly competitive monthly salary package.
• Comprehensive training provided from day one.
• Private health coverage.
• Complete relocation assistance including flight costs, airport transfer, and initial hotel accommodation.
• Additional monthly performance-based bonuses.
• Guaranteed 13th and 14th salaries paid annually.
• Significant growth and long-term career progression prospects in the electronics industry.
• Plus many additional employee perks.

Life in Greece

Embarking on a career in Greece offers a perfect blend of professional ambition and an incredible Mediterranean lifestyle. Relocating to Greece means immersing yourself in a country rich in history, bathed in sunshine, and renowned for its warm hospitality. It is an ideal setting to grow your career while enjoying a balanced life filled with stunning coastal views and iconic historical landmarks.

Our dedicated relocation support ensures your move to Greece is effortless, allowing you to settle in quickly as you start your journey as a Consumer Expert. Between the world-class dining, vibrant culture, and welcoming expat networks, your time living and working in Greece promises to be a life-changing experience.

How to Apply

Ready to elevate your career and embrace a new challenge with an international team? Submit your application today to join us in Greece. Your professional future is waiting—let Mercier Consultancy Group help you make the move. We look forward to hearing from you.