German Speaking Netflix Customer Experts

About Mercier Consultancy Group

As a distinguished global recruitment agency, Mercier Consultancy Group excels at connecting top-tier talent with world-class employers. We specialize in navigating the complexities of the European staffing market and BPO sector, providing tailored career advancement opportunities that allow our candidates to thrive in fast-paced, high-impact business environments.

Job Overview

We are delighted to present a unique opportunity for Austria-based German speakers to work remotely from Greece as Netflix Customer Experts. This role is ideal for individuals who are passionate about the streaming sector and wish to combine professional advancement with an unforgettable international relocation to the heart of the Mediterranean.

Key Responsibilities

• Deliver exceptional support experiences to users of a leading global entertainment streaming platform.
• Resolve technical challenges regarding device connectivity, account management, and streaming clarity.
• Assist customers with tailored content suggestions to maximize their engagement and platform satisfaction.
• Ensure high customer retention by handling inquiries with a friendly, patient, and professional approach.
• Stay informed about emerging streaming technologies to provide accurate and relevant technical support.
• Work alongside internal cross-functional teams to ensure consistent service quality for the German-speaking market.
• Manage user requests across various digital channels, including email, live chat, and telephone support.

Requirements

• High proficiency in both written and spoken German is a prerequisite for this position.
• Candidates must hold a valid EU passport or legal authorization to work in Greece.
• Strong English language skills are required to facilitate cooperation in our multinational workplace.
• Strong analytical aptitude and a keen interest in digital media and streaming entertainment.
• Previous experience in a customer-facing or support role is considered a significant asset.
• Flexibility to operate within a rotating shift pattern to accommodate global service needs.

What We Offer

• Attractive remuneration package including 13th and 14th-month salary payments.
• Monthly performance-based bonuses based on quality targets and KPIs.
• Full relocation support, including flight arrangements, airport transfers, and initial hotel housing.
• Comprehensive professional training sessions to guarantee you are fully prepared for the streaming industry.
• Full private medical insurance coverage plus local employment benefits.
• Continued access to our network of premier career vacancies in Greece.
• Extra perks including social team gatherings and ongoing professional development mentorship.

Life in Greece

Embrace a Mediterranean lifestyle when you relocate to Greece, where you will experience a perfect harmony of historical heritage and contemporary living. Securing this position allows you to settle into a country known for its incredible climate, coastal beauty, and vibrant social culture. Residents here enjoy a laid-back way of life, celebrated for its legendary hospitality and timeless traditions.

Beyond the career opportunities, the local quality of life is highly appealing, offering access to world-famous gastronomy, island adventures, and fascinating historical sites. Choosing to move to Greece for this Netflix Customer Expert role means prioritizing your personal happiness and long-term career growth. We are committed to ensuring your transition to Greece is seamless and rewarding.

How to Apply

If you are eager to boost your professional profile with a move to the Mediterranean, apply through Mercier Consultancy Group today. We are ready to help you take the next significant step in your career. Submit your application now, and we will contact you shortly to begin the process of your relocation abroad!